Clinic Team Lead

Clinic Team Lead (Multi-Site)

Locations: Rockville, Oxon Hill, Greenbelt, and Owings Mills, MD
Department: Center Operations
Reports To: Regional Director
FLSA Status: Exempt

RadX Inc. d/b/a Washington Open MRI is seeking a Clinic Team Lead to support day‑to‑day operations across our Rockville, Oxon Hill, Greenbelt, and Owings Mills, Maryland locations. This is a hands‑on, multi‑site leadership role responsible for helping ensure smooth clinic operations, strong patient experience, consistent workflows, and team accountability across assigned sites.

The Clinic Team Lead partners closely with clinic staff, imaging teams, and the Regional Director to support operational priorities, improve consistency, and resolve site‑level issues. The ideal candidate is organized, service‑oriented, and comfortable working in a fast‑paced healthcare environment with shifting priorities.

• Support daily clinic operations across four Maryland locations to ensure efficient workflows and quality service

• Monitor patient flow, scheduling trends, and operational performance indicators

• Coordinate staffing support and coverage planning across assigned sites

• Conduct team check‑ins/huddles and communicate operational updates and priorities

• Assist with onboarding, training, coaching, and performance support for front office and non‑clinical support staff

• Reinforce attendance expectations, accountability, and service standards

• Serve as an escalation point for patient concerns and support service recovery

• Help maintain a professional, welcoming environment focused on patient comfort and service excellence

• Support compliance with HIPAA, OSHA, and company policies and procedures

• Assist with audits, inspections, and quality improvement initiatives

• Partner with billing/scheduling/revenue cycle support teams to help address operational barriers impacting patient flow and reimbursement

• Travel regularly between Rockville, Oxon Hill, Greenbelt, and Owings Mills based on operational needs

• Associate degree (AA) required

• 3‑5 years of healthcare operations experience

• Experience working in a healthcare setting with responsibility for workflow coordination and operations support

• Proficiency with EMR/EHR systems and Microsoft Office Suite

• Strong communication, organization, and problem‑solving skills

• Ability to travel regularly between assigned Maryland clinic locations

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field

• Outpatient clinic or imaging center experience

• 2+ years of leadership or supervisory experience in a healthcare setting

• Experience supporting multi‑site operations

• Knowledge of front‑end registration, scheduling, and revenue cycle workflows

• Strong leadership and team coordination skills

• Excellent verbal and written communication

• Ability to manage multiple priorities in a fast‑paced environment

• Strong patient service mindset and professionalism

• Sound judgment, follow‑through, and accountability

• Collaborative approach to working with clinic and regional leadership

• Work is performed in medical office and imaging clinic environments

• Must be able to sit, stand, walk, and move throughout clinic locations for extended periods

• Must be able to lift up to 25 pounds occasionally

• Regular travel between assigned clinic locations is required

At Washington Open MRI, we are committed to delivering a high‑quality patient experience through teamwork, operational excellence, and compassionate service. This role offers the opportunity to make a meaningful impact across multiple sites while partnering with regional leadership to strengthen clinic performance and consistency.

A job offer is contingent upon a successful background check and drug screen.