Breast Imaging Operations Manager, Outpatient Imaging

Outpatient Imaging – Medical Plaza.
Adventist Outpatient Imaging seeks to hire an experienced Breast Imaging Operations Manager for our Rockville, MD who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing. If you are a current Adventist Health Care employee, please click this link to apply through your Workday account.

• Coordinate, in conjunction with the physician leader and Director of Operations and Business Development, the human resource functions for clinical staff including hiring, performance evaluation and counseling.
• Determine the composition and scheduling of staff to assure effective and cost‑efficient care.
• Provide day‑to‑day operational supervision of a team of administrative, technical, and/or clinical (non‑provider) employees. Work with the Administrator to interview, hire, terminate, discipline, and manage performance of non‑provider team members.
• Work with Director to coordinate workflow, standardized processes, and manage efficient operations.
• Assist the clinical team member with procedures and processes.
• Support organizational growth of Outpatient Imaging centers.
• Travel to all current outpatient imaging offices.
• Provide clear guidance and support with structured processes and procedures across the board.
• Guide and support team members to efficiently perform their job responsibilities.
• Coordinate operational needs/requirements of the office, including maintenance of machines and equipment; procurement of office and medical supplies, equipment, phone service, IT support, etc.
• Assist in providing information for budget justification and maintain reports and records needed to account for utilization of funds.
• Manage all supply needs for the offices.
• Develop, evaluate, recommend, and implement methods to improve the processing of office work and utilization of personnel and equipment.
• Manage all equipment operations, handle downtime, and create POs for services for offices.
• Manage clinic patient assistance, create processes for clinic patients, and work with the team to give clear direction on scheduling and proper billing.
• Support departmental leadership in decision making by providing data and benchmark information to assess capital equipment capability and participate in strategic planning for future capital equipment.
• Identify and track new business opportunities.
• Develop, revise, and implement standards and policies for operational aspects of OP Imaging patient care goals and objectives.
• Demonstrate understanding of how to facilitate and promote cultural change within the organization.
• Participate in the hiring process of new team members, including interviews, panel interviews, interactions, etc.
• Champion AHC OP Imaging culture, identify and propose innovative ways to enhance the employee experience.
• Be responsible for all system upgrades/testing related to Patient Access computer programs (e.g., electronic scheduling book, registration functions, etc.).
• Build programs that serve as a pipeline for imaging referrals.
• Familiarity with Press Ganey and patient satisfaction survey results.
• Uphold the values and customer service standards of the organization.
• Work under pressure and balance many competing priorities.
• Be responsible for front desk team members and their processes.
• Other duties as assigned and/or needed.

• B.A./B.S. degree from an accredited university in a business, healthcare or related field of study required. Master’s Degree in related field preferred.
• Strong leadership and consensus building skills with a minimum of five years supervisory experience in healthcare.
• Minimum of five years of experience in imaging.
• ARRT R.T. (R) or RN credentials required.
• Polished presentation and interpersonal skills.
• Top‑level business management, interpersonal, and facilitation skills.
• Good knowledge of Microsoft Office and Windows‑based computer applications.
• Ability to work independently and handle a multi‑task environment.
• Strong organizational skills.
• Protects organization’s value by keeping information confidential.
• Performs all other duties as assigned.

Work Schedule:

Employment Type: Full Time
Hours per Week: 40 Hours
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