Availability Manager

Overview

The Availability Manager ensures the reliability and continuity of mission‑critical services for a high‑profile Government client. This role leads cross‑team incident coordination, provides timely and concise executive‑level briefings to the client and Eagle Alliance senior leadership, and drives fast, informed decision‑making during high‑pressure events. The manager oversees full service‑restoration efforts and conducts post‑incident root cause analysis to prevent recurrence.

• Coordinate response efforts across multiple technical and operational teams during service outages and high‑impact events.
• Deliver clear, high‑level briefings to client leadership and Eagle Alliance senior leadership.
• Make rapid, time‑sensitive decisions to support mission‑critical operations.
• Lead structured root cause analysis activities once service is restored and ensure corrective actions are implemented.
• Document incident timelines, findings, and recommendations to improve overall service availability.
• Shift information:
  This is a M‑F, 10pm‑6am or M‑Th, 8pm‑6am shift.

• Bachelor's degree in a technical discipline and ten (10) years of System Administration experience required.
• Experience leading incident response or availability/reliability functions in complex enterprise or Government environments.
• Strong communication skills, including briefing senior and executive leadership.
• Ability to make sound, time‑critical decisions under pressure.
• Familiarity with incident and problem management practices, including root cause analysis methodologies.
• Technical understanding of service operations, monitoring, or related infrastructure preferred.

• U.S. Citizenship is required for all applicants. CTP is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph.
• Certification Requirements: DOD 8570 Certification.
• This position requires an active Security Clearance with appropriate Polygraph.

Founded in 2007, Columbia Technology Partners is Woman‑Owned, Service‑Disabled Veteran Owned Small Business with a specialization in technology and management consulting committed to solving intricate and sensitive technology issues facing corporations and federal agencies. Since its inception, CTP has been instrumental in the technical design, engineering development, operational deployment, and support of key systems. With a proven track record in information security, project management, systems/network engineering, security risk management, vulnerability assessments, and mobile security implementation;

our employees have the experience, expertise, and innovative thinking our customers need for results that exceed expectations. CTP staff have worked closely with both government engineers and management to gather mission requirements, develop the architecture to deliver the needed functionality and assess tools available to meet or exceed the needs of the mission.

At Columbia Technology Partners (CTP), we are united in being the best that we can be as individuals, but our core belief is that we can be better together. Together we will take on each mission with an execution process that authentically represents who we are. Our success relies on our team values, the foundation we built around them, and the Partners we become along the way.

CTP is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law. Our EEO policy reflects our commitment to ensure equality and promote diversity and inclusion in the workplace.

Our policy applies to all employees, job candidates, contractors, stakeholders, partners, and visitors.

Salary ranges are transparent and based on role, market benchmarks, experience, location, and company performance. The following benefits are offered:

• Medical: 3 plans with in‑network and out‑of‑network options.
• Vision and Dental:
  Free to employee; paid in full by CTP.
• Retirement: 401(k) with company contribution (6%).
• PTO and Leave:
  Generous paid time off with customizable leave;
  Jury Duty, Bereavement, and Military Leave provided.
• Career Growth:
  Up to $10,000 for approved career‑related learning, training, or tuition.
• Life and AD&D Insurance/Short‑Term & Long‑Term Disability.
• Profit Sharing Bonus:
  End‑of‑year cash contribution.
• Referral Bonus Program:
  Tiered bonuses ranging from $7,000–$20,000 for referrals.