Digital Product Specialist

Digital Product Specialist Classification:
Exempt

Reports to:

Director of Publishing – Digital & Analytics Summary / Objective

The Digital Product Specialist supports the platforms, tools, and workflows that power APS digital publications. In this hands‑on role, you help maintain and enhance APS journal sites by creating webpages, updating features, leading QA, enhancing discoverability, improving accessibility, reviewing analytics, and coordinating platform changes with colleagues and partners. You enjoy solving problems, improving user experience, and ensuring that authors, editors, reviewers, members, and readers have a reliable and intuitive digital environment.

You thrive in a collaborative team setting, work well in structured workflows, and take initiative to keep systems updated, content accurate, and processes well documented. This role applies specialized digital publishing knowledge and independent judgment to support operational improvements and resolve platform and workflow issues. Your work strengthens APS’s discoverability, usability, and product operations across our publications program.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Update webpages, templates, and digital features within APS publication platforms to ensure accuracy, usability, and alignment with APS standards.
• Build and maintain site components using CMS tools and predefined configuration options.
• Conduct routine quality assurance checks to validate functionality, responsiveness, and user experience across devices identifying issues and determining appropriate corrective actions.

• Coordinate regular web operations in alignment with content calendars, publication schedules, and product priorities.
• Write clear, actionable support tickets for platform vendors and track resolution progress, evaluating responses and recommending next steps when issues arise.
• Provide internal user support for APS staff, troubleshooting CMS or platform issues and escalating as needed while exercising judgment in diagnosing root causes.
• Review SEO data, including conducting monthly audit of XML sitemap to create and evaluate strategy for improving performance on key search engine platforms such as Google and Bing.
• Support Institutional Sales Manager by troubleshooting access control, reporting and other issues with the platform.

• Support UX improvements by testing new features, gathering feedback, and documenting user pain points.
• Assist with accessibility reviews to ensure APS webpages and features meet established standards.
• Help identify opportunities to streamline workflows, reduce friction, and enhance user satisfaction and recommend practical operational improvements.

• Review web analytics, Google Search Console and usage trends to inform small enhancements and recommend opportunities for optimization. Contribute to the creation of routine reports on traffic, engagement, redirects, or feature performance.
• Creates email alert report to support Marketing.
• Runs experiments or A/B tests, for example gathers requirements, prepares pages, and validates results to support data-informed adjustments to site functionality.

• Develop and maintain clear user guides, internal documentation, and workflow instructions for digital processes.
• Coordinate with Editorial, Production, and Digital Publications staff to keep content, metadata, and site features updated.
• Partner with the Digital Publications Manager and cross‑functional colleagues on platform updates, new features, and incremental improvements.
• Work with APS IT and external vendors to ensure platform functionality and user access systems operate reliably, serving as a technical liaison for issue resolution and operational enhancements.