Salesforce And Systems Operations Specialist

Job Title: Salesforce & Systems Operations Specialist
(Salesforce
• Call Tracking
• Lead Management
• Operations Support)

Location: Rockville, Maryland

Job Type: Full-Time (In Person)

Market Pro Home buyers is a fast-growing real estate investment company in the Washington DC Metro area that purchases homes directly from homeowners for cash. Our mission is to provide homeowners with fast, simple solutions when they need to sell their property quickly.

We are seeking a highly organized and detail-oriented Salesforce & Systems Operations Specialist to support and optimize our sales and lead management systems.

This role will be responsible for managing and optimizing our Salesforce CRM platform, overseeing our call tracking and management systems, monitoring lead flow and reporting, providing sales operations support, including training and CRM performance assessments. Provide on-site general help desk and technical support for the company. This position will help troubleshoot day-to-day system and user issues, support team members with technology-related needs, and play a key role in helping the team operate efficiently by improving systems, streamlining processes, and maintaining accurate data.

The ideal candidate is tech-savvy, highly organized, operationally minded, and proactive in solving problems and improving processes. Strong communication skills, attention to detail, and the ability to support a fast‑paced sales environment are essential for success in this role.

• Manage and maintain Salesforce CRM including user setup, reporting, dashboards, workflows, cadences, and data organization.
• Support lead routing, tracking, opportunity management, and conversion troubleshooting.
• Assist with CRM automation, workflow improvements, reporting, and operational efficiencies.
• Identify and resolve system errors, data inconsistencies, and operational bottlenecks.
• Maintain organized documentation, SOPs, and process workflows.

• Oversee call tracking and call management systems, including integrations, call flow monitoring, reporting, delays, and duplication issues.
• Test, maintain, and troubleshoot systems, Salesforce integrations and coordinate with vendors on system improvements.
• Support team in record management, tracking, and reporting initiatives.
• Assist with management and integration of dialers, SMS platforms, and other system integrations within the salesforce environment.

• Provide day-to-day Salesforce, systems, and general technical/help desk support for team members.
• Troubleshoot Salesforce and related system integration issues.
• Coordinate onboarding and Salesforce set‑up for team members.
• Train team on CRM best practices as it relates to each department.
• Monitor team communication channels and assist with resolving operational and technical issues in real time.

• Generate and distribute sales, marketing, KPI, and operational reports for leadership and sales teams.
• Track operational metrics to help ensure team accountability and system performance.

• Assist with ISA meeting reporting, corrections, presentations, and operational workflow coordination.
• Create, document, and maintain workflows, daily operational procedures, and process tracking systems.
• Identify opportunities to improve efficiency, communication, and overall system performance.
• Support leadership with operational projects, process implementation, and ongoing systems optimization.

• 5+ years of experience in Salesforce administration, CRM coordination, sales operations, technical support, or similar operational roles.
• Experience with Salesforce CRM or similar CRM platforms required.
• Experience with call tracking systems, dialers, platforms, or call management software preferred.
• Strong technical aptitude with the ability to learn, troubleshoot, and support multiple systems and integrations.
• Strong understanding of reporting, dashboards, workflows, automation, and operational metrics.
• Highly organized with attention to detail, problem‑solving, and follow‑through…