Project Manager, Technical Support, Systems Analyst

Job Title:

Project Support Associate

Job Description

The Project Support Associate supports clinical trial projects by managing documentation, coordinating supply chain and production activities, and ensuring consistent delivery of services to clients. Working as part of a small pod of project managers, this role focuses on tactical execution, task completion, and cross-functional coordination to meet client requirements and timelines. The position serves as a primary point of contact for low-complexity client accounts, helping to build strong client relationships and deliver an excellent customer experience while maintaining the highest quality standards and compliance with Good Manufacturing Practices.

Responsibilities

+ Work within a small pod of project managers to help manage a shared portfolio of projects and ensure tasks are completed by the appropriate project manager based on level and complexity.

+ Serve as the primary point of contact for low-complexity client accounts, acting as a customer advocate and focusing on building strong client relationships and delivering an excellent customer experience.

+ Shepherd tasks to completion by tracking progress, resolving issues within established internal procedures, and ensuring that project activities remain on schedule.

+ Provide context for project activities, drive internal consensus among cross-functional teams, and clearly communicate client expectations and priorities.

+ Monitor day-to-day project activity, including timelines and deliverables, and support billing processes by tracking and reporting project work accurately.

+ Report vital issues, risks, and changes in project status to the project team and management in a timely and clear manner.

+ Coordinate and assist in setting up and maintaining the study filing system, ensuring that all project documentation is accurate, complete, and properly organized.

+ Accurately record and capture specifications for each project, ensuring that all requirements are clearly documented and accessible to the project team.

+ Use digital tools to visualize project milestones and timelines, enabling synchronized sharing of knowledge and status updates across internal teams.

+ Provide internal and external partners with regular updates regarding project timelines, shipping issues, delays, and other operational considerations.

+ Coordinate production schedules to align with team capacity, ensuring that work is prioritized appropriately and resources are utilized efficiently.

+ Assist in troubleshooting operational and logistical problems, collaborating with cross-functional teams to identify root causes and implement solutions.

+ Participate in the creation of operational documents and procedures, and prepare and provide required reports to clients as needed.

+ Ensure timely initiation of all services in accordance with client requirements, internal processes, and agreed project timelines.

+ Provide backup support to the broader project management team, stepping in to assist with tasks and projects as needed.

+ Carry out all tasks in accordance with Good Manufacturing Practices, ensuring quality, compliance, and consistency in all project-related activities.

+ Present information and project updates to clients and management, and respond to questions clearly and professionally.

+ Multitask and coordinate activities across functional teams while maintaining strong attention to detail and a focus on problem solving.

Essential Skills

+ 1-2 years of successful experience in project management as a project coordinator, lab technician, or in an equivalent role within a customer-facing environment.

+ Strong project management skills, including the ability to plan, organize, and track multiple tasks and deliverables simultaneously.

+ Excellent interpersonal skills, with the ability to build relationships, collaborate effectively with cross-functional teams, and serve as a customer advocate.

+ Strong written and verbal communication skills, including the ability to present information clearly and answer questions from clients and management.

+ Demonstrated ability to multitask and coordinate tasks across functional teams while…