Implementation and Support Engineer
Job in
Rockville, Montgomery County, Maryland, 20849, USA
Listed on 2026-06-26
Listing for:
Progressive Technology Federal Systems
Full Time
position Listed on 2026-06-26
Job specializations:
-
IT/Tech
Systems Administrator, Database Administrator, Technical Support, AWS
Job Description & How to Apply Below
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
Implementation and Support EngineerFull Time Direct Rockville, MD, US
15 days ago Requisition
Salary Range: $ To $ Annually
PTFS is seeking an Implementation and Support Engineer to join our team. In this role, you will work directly with customers to deliver, configure, and support our Knowvation platform. The ideal candidate is a problem-solver who thrives in customer-facing environments, has a strong technical foundation, and enjoys collaborating with both end users and developers to ensure successful deployments and ongoing system performance.
Responsibilities:Implementation:
- Collaborate with customers to define Knowvation configurations tailored to their needs
- Map customer data and metadata for ingestion into Knowvation
- Deploy and configure Knowvation systems across varied environments
- Respond to and resolve customer support tickets in a timely manner
- Apply patches and updates to systems to address security vulnerabilities
- Identify, document, and escalated bugs and feature requests for the development team
Qualifications:
- Ability to discover customer use cases and requirements
- Ability to run backups, imports, and queries in SQL Server or PostgreSQL
- Basic familiarity with AWS services (EC2, S3, and RDS)
- Knowledge of ETL processes
- Active security clearance
- Experience with Solr
- Experience automating application configuration and deployment on Windows
- Strong technical writing skills for documentation and user guides
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