Program Manager

Program Manager

Location:

Rockville, MD

Salary: $160K-220K

The Program Manager provides overall leadership, management, and accountability for delivery of Security Operations Center services. This role serves as the primary interface with OCIO and CISO leadership, ensuring contract compliance, operational excellence, and continuous improvement across all SOC functions.

• Serve as primary point of contact for agency's leadership and stakeholders.
• Provide end-to-end program oversight across all SOC service areas (operations, forensics, logging, coordination).
• Ensure compliance with all BPA Call requirements, SLAs, and reporting obligations.
• Lead SOC governance, including performance management, risk mitigation, and quality assurance.
• Oversee staffing strategy, ensuring adequate Tier 1/2/3 coverage and surge capability.
• Drive continuous improvement initiatives, including:
  • M-21-31 logging maturity
  • SIEM optimization
  • Automation and orchestration
• Deliver executive-level reporting (weekly, monthly, quarterly) with actionable insights.
• Manage incident escalation coordination for major cybersecurity events.
• Ensure 24/7 operational readiness, including after-hours/on-call coverage.
• Direct and control all contractor personnel with full authority over execution.

• Bachelor’s degree (Master’s preferred).
• 10+ years managing cybersecurity or SOC operations programs.
• Experience supporting federal cybersecurity environments.
• PMP or equivalent certification preferred.
• Strong knowledge of:
  • SOC operations and incident response
  • Federal compliance frameworks (NIST, FISMA)
  • Performance metrics and SLA management

• Executive leadership
• Stakeholder engagement
• Risk and performance management
• Strategic execution