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ITSM Leader: ServiceNow & Process Excellence

Job in Rockville, Montgomery County, Maryland, 20849, USA
Listing for: Capital Bank, N.A.
Full Time position
Listed on 2026-07-13
Job specializations:
  • IT/Tech
    IT Project Manager, IT Consultant
Salary/Wage Range or Industry Benchmark: 100000 - 130000 USD Yearly USD 100000.00 130000.00 YEAR
Job Description & How to Apply Below

Capital Bank, N.A. in Rockville, MD is seeking an ITSM Lead to own the Service Now platform, governance, and ITIL‑based processes. You will drive automation, service improvements, and cross‑functional collaboration to deliver reliable IT service management across the organization.

You will lead a high‑performing ITSM team, align with security and compliance, and partner with stakeholders to optimize platform value and risk management in a hybrid work environment.

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