ServiceNow Development Manager

Location:
Rockville, MD

Onsite: 3 Days a Week

Required Clearance:
Ability to obtain Public Trust

Sponsorship:
No sponsorship now or in the future assistance is available for this position.

Position Description

LCG is seeking a highly skilled Service Now Development Manager with deep technical expertise in the Service Now platform and multiple modules such as ITSM, SPM, ITOM, App Engine Studio to best support our existing Service Now clients and expand to new clients.

This role requires enterprise solution architect-level skills to assess current applications and supporting systems and articulate how Service Now can integrate with and/or modernize these applications. The ideal candidate will possess strong business acumen and the ability to clearly explain strategies for Service Now, supported by thorough technical and business understanding.

Key Responsibilities:

• Provide deep technical expertise in the Service Now platform and its various modules, including ITSM, ITOM, ITAM, Service Portal, Agile, SPM, and App Engine Studio.
• Lead the Service Now solution architecture design and enhancement activities across multiple implementations, ensuring the technical integrity of Service Now projects.
• Provide architecture and design of solutions utilizing App Engine Studio.
• Lead technical teams and oversee large-scale implementations, mentoring and training team members on Service Now best practices and new features.
• Assure the technical integrity of proposed solutions by ensuring coordination, governance, and change control are applied to technical specifications and infrastructure.
• Provide Instance oversight and governance, ensuring best practices are enforced, quality solutions are developed, secure environment, and adherence to contractual obligations.
• Advise on the impact of design options to related programs and on the process for assessing such impact.
• Develop solutions.
• Develop and Communicate Architectural Strategy and Roadmaps.
• Develop and foster Business relationships.
• Engage with stakeholders to understand their needs and provide expert guidance on how Service Now can meet those needs.
• Research, evaluate, build proof of concepts, and adoption of new technologies.
• Serve as the technical architect for the company's Service Now practice, overseeing all implementations, addressing technical issues, and sharing ideas and solutions.
• Understand and evaluate current enterprise applications and supporting systems, articulating how Service Now can be leveraged for integration and modernization.
• Develop and present strategic plans for Service Now implementation, backed by technical and business acumen.
• Act as a technical evangelist for Service Now solutions, promoting best practices and innovative solutions.

Requirements:

• Minimum of 10 years of experience working with the Service Now platform, including ITSM, ITOM, App Engine Studio, and other modules.
• Minimum of 2 years experience managing developers.
• Proven experience in:
  • Architecting Service Now solutions.
  • Developing App Engine solutions.
  • Leading implementations.
  • Developing roadmaps.
  • Evaluating and integrating enterprise applications with Service Now.
  • Developing and maintaining collaborative relationships.
• Excellent communication skills, with the ability to clearly explain technical concepts to non-technical stakeholders.
• Strong understanding of business processes and how Service Now can support and improve them.
• Ability to address and resolve technical issues efficiently.
• Ability to mentor and develop others.
• Certifications required:
  • Certified System Administrator (CSA)
  • Certified Application Developer (CAD)
  • Certified Implementation Specialist certifications strongly preferred

Desired

Skills:

• Utilize Microsoft Co-Pilot to automate and enhance the documentation process

Compensation and Benefits

The projected compensation range for this position is $168,700 to $222,900 per year benchmarked in the Washington, D.C. metropolitan area. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.

LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.

Devoted to Fair and Inclusive Practices

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.