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ServiceNow ITSM Lead: Platform, Process & Automation
Job in
Rockville, Montgomery County, Maryland, 20849, USA
Listed on 2026-07-21
Listing for:
Capitalbankmd
Full Time
position Listed on 2026-07-21
Job specializations:
-
IT/Tech
IT Project Manager, IT Business Analyst
Job Description & How to Apply Below
Capital Bank N.A. is seeking an ITSM Lead to drive strategy, governance, and performance of the Bank’s Service Now platform. You will own ITIL‑based processes, automate workflows, and develop a high‑performing ITSM team that delivers reliable service management across the organization.
The role requires 8–10 years in IT operations/ITSM, 5+ years with Service Now, and leadership experience. It is a hybrid position based in Rockville, MD with a strong focus on governance, risk, and regulatory
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