Travel Systems Analyst, Intermediate

• Receive and process assigned cases from the resource mailbox: triage inquiries, track issues, investigate root causes, prioritize high-visibility cases, and provide timely resolutions and status updates.

• Maintain full operational knowledge of the E-Travel System, including authorizations, vouchers, workflows, traveler profiles, routing lists, and system configurations.

• Apply FTR and federal travel policies to system transactions and provide consultative guidance on entitlements, per diem, and complex scenarios.

• Test new system configurations, analyze impacts, and support implementation.

• Generate reports (e.g., via IBM Cognos Analytics), track workload metrics, identify trends, and recommend process improvements.

• Create and deliver trainings, client demonstrations, and presentations (in-person or via Microsoft Teams), including senior leadership.

• Handle ad hoc requests and projects related to data, processes, configurations, and system enhancements.

• 3+ years of experience in federal travel support, account management, and/or E-Travel systems operations.
• Proficiency in Concur Gov, including authorizations, vouchers.
• Strong working knowledge of the Federal Travel Regulation (FTR) and federal travel policies.
• Skills in Microsoft Excel (data tracking, analysis, and reporting) and PowerPoint (presentations and trainings).
• Proficiency in Microsoft Office suite (Teams, Word, Outlook) and Adobe Acrobat.
• Experience with customer service management tools such as JIRA and Salesforce.
• Excellent written and verbal communication skills, including the ability to deliver presentations to senior leadership.
• Proven ability to manage high-volume workloads, triage issues, and resolve problems independently with strong attention to detail.
• Associate's degree in Business Administration, Public Administration, Hospitality, or a related field (or equivalent experience).
• 3+ years of experience in travel program support or similar role.
• Demonstrated ability to work independently and collaboratively in a fast-paced environment.

Demonstrates expertise in federal travel support and E-Travel systems operations, with a strong understanding of the Federal Travel Regulation (FTR) and proficiency in tools like Concur Gov and IBM Cognos Analytics. Capable of delivering effective training and presentations while managing high-volume workloads and providing consultative guidance on travel policies.