Senior Marketing Manager, Ecommerce

Who is USP?The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world’s leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to fairness, integrity, and global collaboration. This belief is embedded in our core value of Passion for Quality and is demonstrated through the contributions of more than 1,300 professionals across twenty global locations, working to strengthen the supply of safe, high-quality medicines worldwide.

Description
Who is USP? The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world’s leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to fairness, integrity, and global collaboration. This belief is embedded in our core value of Passion for Quality and is demonstrated through the contributions of more than 1,300 professionals across twenty global locations, working to strengthen the supply of safe, high-quality medicines worldwide.

At USP, we value inclusive scientific collaboration and recognize that attracting diverse expertise strengthens our ability to develop trusted public health standards. We foster an organizational culture that supports equitable access to mentorship, professional development, and leadership opportunities. Our partnerships, standards, and research reflect our belief that ensuring broad participation in scientific leadership results in stronger, more impactful outcomes for global health.

USP is proud to be an equal employment opportunity employer (EEOE) and is committed to ensuring fair, merit-based selection processes that enable the best scientific minds—regardless of background—to contribute to advancing public health solutions worldwide. We provide reasonable accommodations to individuals with disabilities and uphold policies that create an inclusive and collaborative work environment.

Brief Job Overview
USP is hiring a Senior eCommerce Marketing Manager who will be responsible for owning and advancing the growth plan and strategy for USP’s eCommerce Store (store.usp.org). This role is part of the Growth Marketing team in the Program, Region Operations & Strategy (PROpS) division. This role drives planning, execution, optimization, and continuous improvement across USPStore.org aligned with broader USP growth goals in support of our standards, products and solutions.

This role will elevate USP value-proposition fostering a wholistic lens to customer needs and address different customer segments and personas that engage with USP Store to deliver the right products and solutions at the right time. Working cross-functionally with Marketing, Digital Experience, Global Communication, Sales, Customer Success, USP NF, Finance and IT teams, the incumbent will drive integrated plans and priority initiatives that enhance the user experience through tailored messaging, campaigns, ecommerce design and functionality, content delivery and search discoverability related to the purchase journey to support customer engagement, conversion, personalization and revenue growth.

Additionally, this role translates data and customer feedback into performance metrics, insights and measurable improvements to maximize USP impact.

How will YOU create impact here at USP?As part of our mission to advance scientific rigor and public health standards, you will play a vital role in increasing global access to high-quality medicines through public standards and related programs. USP prioritizes scientific integrity, regulatory excellence, and evidence-based decision-making to ensure health systems worldwide can rely on strong, tested, and globally relevant quality standards.

Additionally, USP’s People and Culture division, in partnership with the Equity Office, invests in leadership and workforce development to equip all employees with the skills to create…