IT Operations/Systems Support Engineer
Listed on 2026-07-26
-
IT/Tech
IT Support, Systems Administrator, Windows Server, Network Administrator
Position Summary:
Our partner is a growing Managed IT Services organization that supports small and mid-sized businesses, nonprofits, and government contractors across a wide range of Microsoft-based environments. As the company continues to grow and promote engineers internally, they're adding another Systems Support Engineer to help deliver consistent, high-quality technical support while contributing to operational improvements across the organization.
This opportunity is ideal for someone who enjoys solving technical problems while continuously improving how IT support is delivered. Beyond resolving issues, the team values engineers who document solutions, identify opportunities for automation, and help create repeatable processes that improve consistency across multiple client environments.
The environment is fast-paced, customer-focused, and highly collaborative. Engineers support Microsoft 365, Windows, Active Directory, networking, and endpoint technologies while managing multiple client environments, contributing to documentation, and helping build a more scalable MSP operation.
Experience and Education- BS in Computer Science, Information Technology, or equivalent experience/field
- Previous experience working in a Managed Service Provider (MSP) or IT consulting environment supporting multiple client organizations.
- Hands-on experience supporting Microsoft 365, Windows, Active Directory, and Microsoft Entra
- Experience troubleshooting desktop, server, endpoint, networking, and user support issues
- Experience working with structured ticketing systems, SLAs, and customer-facing technical support
- Exposure to Microsoft Intune, Windows Autopilot, endpoint deployment, or device lifecycle management
- Managed Service Provider (MSP)
- Microsoft 365
- Exchange Online
- Troubleshooting
- Active Directory
- SLA Management
- Windows Server
- Microsoft Exchange Online
- Ticketing Systems
- Customer Service
- Documentation
- Process Improvement
- Automation
- Remote Monitoring and Management (RMM)
- Networking
- VPN
Job Responsibilities
- Troubleshoot and resolve technical issues across multiple Microsoft-based client environments
- Support Microsoft 365 services, including Exchange Online, Teams, SharePoint, One Drive, and user administration
- Resolve Active Directory and Microsoft Entra , authentication, and permission issues
- Configure, deploy, and support Windows desktops, laptops, and endpoint devices
- Perform employee onboarding, offboarding, workstation provisioning, and endpoint configuration
- Diagnose and resolve networking, VPN, DNS, and connectivity issues
- Manage support requests through a structured ticketing system while meeting established service levels
- Communicate directly with end users and provide exceptional customer support across multiple client environments
- Document technical solutions, update knowledge base articles, and improve operational documentation
- Identify repetitive operational tasks and recommend opportunities for automation and process improvement
- Create simple Power Shell scripts or RMM automations to improve operational efficiency
- Escalate complex issues to senior engineering staff when appropriate
- Participate in scheduled maintenance activities and an on-call support rotation
- Occasionally travel to client locations to provide onsite technical support
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).