Temporary IT Helpdesk Korean Bilingual

Job Description

• Troubleshoot end-user computing hardware, software, and network issues
• Manage the lifecycle of end-user devices from deployment to retirement
• Configure software and hardware settings based on company standards
• Handle IT ticketing systems by logging, tracking, and resolving issues timely
• Track and audit company IT hardware and software assets
• Provide high-touch, premium technical support for VIPs and executives
• Support standard business applications and corporate software tools
• Maintain conference room AV equipment and shared computing facilities

• Deploy and enforce mobile device security and MDM policies
• Administer basic Windows environment and Active Directory (AD) tasks
• Support peripherals including printers, scanners, and external devices
• Perform routine maintenance on office automation systems
• Monitor and manage software licenses to ensure compliance
• Assist with IT security audits and regular operational reporting
• Procure and replace IT consumables like printer toner and accessories
• Setup and image new workstations for incoming employees

Qualifications

• Education:
  
  Associate degree in Computer Science, IT, or equivalent work experience
• Experience:
  
  1–3 years of experience in technical helpdesk or desktop support roles
• OS Knowledge:
  Proficient in configuring and troubleshooting Windows OS environment
• Hardware
  
  Skills:
  
  Hands‑on experience assembling, repairing, and diagnosing PCs and laptops
• Soft Skills:
  
  Strong communication skills with a customer‑centric mindset
• Problem Solving:
  Ability to diagnose basic network and software issues methodically
• Language:
  Bi‑lingual (Both Korean and English)

• Certifications:
  
  CompTIA A+, Network+, or Microsoft Certified Fundamentals
• Directory Services:
  Basic experience managing user accounts in Active Directory
• Enterprise Tools:
  Familiarity with ITSM ticketing tools (e.g., Service Now, Jira Service Desk)

All your information will be kept confidential according to EEO guidelines.