End User Project Manager

End User Project Manager (Rockville, MD)

Position Overview The BPA Call Project Manager provides overall leadership and management for the End User Computing (EUC) BPA Call, overseeing service delivery across Call-Wide Responsibilities, End User Management and Deployment, and Help Desk Services. The Project Manager serves as the primary interface with the COR, ensuring contract performance, operational excellence, customer satisfaction, and compliance with ITIL-based service management practices and Service Level Requirements (SLRs).

Salary:
Up to $305K

• Lead all operational, technical, financial, and administrative activities supporting the BPA Call.
• Serve as the primary point of contact for the COR and provide executive-level status, performance, and risk reporting.
• Direct transition activities, workforce management, and project execution to ensure uninterrupted service delivery.
• Ensure compliance with ITIL v4 practices, Service Level Requirements (SLRs), and NRC operational policies.
• Oversee service delivery across Call Center, Deskside Services, Deployment, Asset Management, and End User Support functions.
• Drive continual service improvement through process optimization, operational efficiencies, and customer experience initiatives.

• Bachelor's degree in Information Technology, Business, or a related field.
• ITIL v4 Foundation certification; PMP certification preferred.
• Minimum eight (8) years managing large Federal IT operations or End User Computing programs.
• Experience leading enterprise Service Desk, Deskside Support, and ITSM service delivery organizations.
• Demonstrated success managing transition, performance metrics, and customer satisfaction on mission-critical Federal contracts.
• Strong leadership, communication, and stakeholder management skills.

• IT Service Management (ITIL)
• Program & Project Leadership
• Service Delivery Management
• Customer Experience (CX)
• Risk & Performance Management
• Continuous Service Improvement

Top Secret Clearance

Actio Net is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. With 25+ years of stellar past performance, Actio Net is the premier Trusted Innogrator!

• Advanced and Managed IT Services
• Agile Software Development
• Dev Sec Ops
• Cybersecurity
• Health IT
• C4
  
  ISR & SIGINT
• Data Center Engineering & Operations
• Engineering & Installation

At Actio Net, our Passion for Quality is at the heart of everything we do:

• Commitment to Employees:
  We are committed to making Actio Net a great place to work and continue to invest in our Actio Neters.
• Commitment to Customers:
  We are committed to our customers by driving and sustaining Service Delivery Excellence.
• Commitment to Community:
  We are committed to giving back to our community, helping others, and making the world a better place for our next generation.

Actio Net is proud to be named a Top Workplace for the eleventh year in a row (2014 - 2024). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.

Full-Time Employees are eligible to participate in our Actio Net’s Benefits Program:

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life and AD&D Insurance
• 401(k) Savings Plan
• Education and Professional Training
• Flexible Spending Accounts (FSA)
• Employee Referral and Merit Recognition Programs
• Employee Assistance and Identity Theft Protection
• Paid Holidays: 11 per year
• Paid Time Off (PTO)
• Disability Insurance Auto‑populated from job posting

Actio Net is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.