Deskside Services (Tier 2) Manager with Security Clearance

Deskside Services (Tier
2) Manager
(Rockville, MD)

Position Overview The Deskside Services (Tier
2) Manager directs enterprise deskside support operations for headquarters, regional offices, and remote users. The manager oversees hardware deployment, desktop support, endpoint imaging, asset management, and customer-facing technical services while ensuring reliable, responsive support and compliance with agencies operational standards and Service Level Requirements (SLRs). Estimated Salary:
Up to $260K

Key Responsibilities Lead Tier 2 Deskside Services supporting desktop, laptop, mobile device, peripheral, and workstation operations.
Manage hardware deployment, endpoint imaging, software installation, asset management, and technology refresh activities.
Oversee deskside incident resolution, VIP support, equipment moves, depot services, and regional office support.
Ensure compliance with Service Level Requirements (SLRs), operational procedures, and ITIL service management practices.
Coordinate field technicians, workload distribution, customer communications, and operational reporting.
Drive continuous improvement initiatives that enhance service quality, operational efficiency, and customer satisfaction.

Required Qualifications Bachelor's degree in Information Technology, Engineering, or a related field.
ITIL v4 Foundation certification preferred.
Minimum five (5) years managing enterprise desktop support or End User Computing operations.
Experience leading hardware deployment, endpoint management, imaging, and asset lifecycle programs.
Knowledge of Microsoft endpoint technologies, desktop operations, and Federal IT support environments.
Strong leadership, communication, and organizational skills. Key Competencies End User Computing (EUC)
Deskside Support Operations
Endpoint & Asset Management
ITIL Service Management
Customer Experience (CX)
Operational Leadership
Security Clearance:
Top Secret Clearance Actio Net is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. With 25+ years of stellar past performance, Actio Net is the premier Trusted Innogrator! Core Capabilities:
Advanced and Managed IT Services
Agile Software Development
Dev Sec Ops
Cybersecurity
Health IT
C4

ISR & SIGINT
Data Center Engineering & Operations
Engineering & Installation
Why Actio Net? At Actio Net, our Passion for Quality is at the heart of everything we do:
Commitment to Employees:
We are committed to making Actio Net a great place to work and continue to invest in our Actio Neters.
Commitment to Customers:
We are committed to our customers by driving and sustaining Service Delivery Excellence.
Commitment to Community:
We are committed to giving back to our community, helping others, and making the world a better place for our next generation.
Actio Net is proud to be named a Top Workplace for the eleventh year in a row (2014 - 2024). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation. What's in It For You?

As an Actio Neter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?
Actio Net is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Full-Time Employees are eligible to participate in our Actio Net’s Benefits Program:
Medical Insurance
Vision Insurance
Dental Insurance
Life and AD&D Insurance
401(k) Savings Plan
Education and Professional Training
Flexible Spending Accounts (FSA)
Employee Referral and Merit Recognition Programs
Employee Assistance and Identity Theft Protection
Paid Holidays: 11 per year
Paid Time Off (PTO)
Disability Insurance