Senior Manager, Cloud Operations

Description

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world's leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to fairness, integrity, and global collaboration. This belief is embedded in our core value of Passion for Quality and is demonstrated through the contributions of more than 1,300 professionals across twenty global locations, working to strengthen the supply of safe, high-quality medicines worldwide.

At USP, we value inclusive scientific collaboration and recognize that attracting diverse expertise strengthens our ability to develop trusted public health standards. We foster an organizational culture that supports equitable access to mentorship, professional development, and leadership opportunities. Our partnerships, standards, and research reflect our belief that ensuring broad participation in scientific leadership results in stronger, more impactful outcomes for global health.

USP is proud to be an equal employment opportunity employer (EEOE) and is committed to ensuring fair, merit-based selection processes that enable the best scientific minds—regardless of background—to contribute to advancing public health solutions worldwide. We provide reasonable accommodations to individuals with disabilities and uphold policies that create an inclusive and collaborative work environment.

The Cloud Operations Senior Manager is responsible for the strategy, reliability, performance, and continuous optimization of AWS cloud services, data platforms, ETL workloads, and Acquia/Drupal environments that support both enterprise and customer-facing applications. This role ensures cloud and platform solutions are architected appropriately to meet business needs while maintaining security, scalability, resilience, compliance, and cost efficiency. The position leads operational delivery and service management practices, driving platform stability, automation, monitoring, incident response, and continuous improvement across critical technology services.

The manager provides technical leadership and architectural guidance to cloud operations teams, ensuring alignment with enterprise standards and long-term technology strategy. Success in this role is measured by the ability to translate cloud operations and architecture into reliable, high-value business outcomes through strong stakeholder partnerships and operational excellence.

As part of our mission to advance scientific rigor and public health standards, you will play a vital role in increasing global access to high-quality medicines through public standards and related programs. USP prioritizes scientific integrity, regulatory excellence, and evidence-based decision-making to ensure health systems worldwide can rely on strong, tested, and globally relevant quality standards.

Additionally, USP's People and Culture division, in partnership with the Equity Office, invests in leadership and workforce development to equip all employees with the skills to create high-performing, inclusive teams. This includes training in equitable management practices and tools to promote engaged, collaborative, and results-driven work environments.

• Lead AWS Cloud Operations – Own the availability, performance, security, scalability, resilience, capacity management, and operational health of AWS cloud services and platforms.

• Provide Cloud Architecture Leadership – Guide AWS platform and solution architecture decisions to ensure alignment with business requirements, enterprise standards, security policies, supportability, and cost-effectiveness.

• Manage Data Platforms & ETL Reliability – Oversee AWS data platforms, ETL/ELT pipelines, and analytics workloads to ensure reliable, secure, and high-performing data processing services.

• Oversee Acquia & Drupal Platform Operations – Ensure stability, performance, security, and operational…