IT Infrastructure Analyst

Role Overview

The IT Infrastructure Analyst will be responsible for providing IT support to end-users, managing IT processes, and troubleshooting technical issues. The role requires strong critical thinking skills, knowledge of IT processes, and experience with ticket management software. The analyst will work collaboratively with IT teams, end-users, and business leadership to deliver solutions and improve IT operational processes.

The main responsibilities of the IT Infrastructure Analyst include managing IT tickets, troubleshooting technical issues, and collaborating with IT teams to deliver solutions. The analyst will also be responsible for designing, implementing, and maintaining IT operational processes and procedures.

To be successful in this role, the candidate should have strong critical thinking skills, knowledge of IT processes, and experience with ticket management software. The analyst should be self-motivated, take initiative, and have a passion for learning and problem-solving.

• Bachelor's degree in Information Technology, Information Systems, Computer Science or a related field
• 2+ years of previous customer service experience
• Strong critical thinking skills
• Knowledge of IT processes including desktop support, application installation and maintenance, servers, storage, network & telecommunications, and cybersecurity standards and policies
• Experience with ticket management software, workflow development and automation best practices
• Proficiency with Microsoft 365 suite including Office applications, Teams, Outlook, SharePoint, One Drive

• Flexible Work Schedules
• Paid Time Off (PTO)
• Tuition Reimbursement
• Dress for Your Day
• Comprehensive Benefits Package
• Future Savings
• Employee Discounts
• Service Awards
• Cell phone retail discounts
• Travel and gym membership discounts
• Emergency travel assistance
• Home and auto discounts
• Adoption assistance