IT Asset Management Administrator, Lead

Job Title:
IT Asset Management Administrator, Lead

Location: Rockville, MD

Clearance: Public Trust

Sponsorship: No sponsorship assistance is available for this position.

Onsite
: 5 Days

Job Overview:LCG is seeking an experienced IT Asset Management Administrator, Lead to support the Health Resources and Services Administration at HRSA Headquarters in Rockville, Maryland.

The IT Asset Management Administrator, Lead is responsible for the full lifecycle management, accountability, reconciliation, and compliance reporting of Government Furnished Equipment and enterprise IT assets supporting approximately 3,500 Client personnel across headquarters, regional offices, remote locations, and affiliated facilities.

This position ensures that asset records remain accurate, current, auditable, and synchronized across Service Now Asset Management, the Service Now Configuration Management Database, Sunflower, and supporting endpoint and vulnerability-management platforms
.

The Lead serves as the asset management subject matter expert and works closely with Desktop Support Technicians, Desktop Engineers, Patch Management personnel, Knowledge Management staff, the HRSA Property Management Officer, the Contracting Officer’s Representative, and federal program leadership. The role may provide functional oversight to additional asset management personnel and guidance to technical support teams during hardware deployments, refresh campaigns, inventory cycles, and transition activities.

Assets under management include desktops, laptops, monitors, docking stations, peripherals, printers, multifunction devices, iPhones, iPads, MiFi units, and specialty endpoint equipment.

• Lead the complete lifecycle management of HRSA IT assets, including procurement coordination, receipt, labeling, imaging coordination, deployment, assignment, relocation, replacement, reassignment, retirement, and decommissioning.
• Coordinate the receipt, unpacking, labeling, barcoding, and documentation of newly delivered equipment in accordance with federal property intake procedures.
• Ensure assets are properly tagged and entered into both Service Now and Sunflower before deployment.
• Maintain accurate Service Now Asset Management and CMDB records, including assigned user, ownership, location, asset status, configuration details, and lifecycle state.
• Ensure newly activated endpoints are added to the CMDB within 24 hours and asset assignment updates are completed within one business day of deployment.
• Support new-hire provisioning, break/fix replacement, early upgrade, hardware refresh, and operating system upgrade initiatives.
• Coordinate with the Federal Property Team to obtain replacement devices and ensure returned or retired equipment is processed in accordance with the HHS Logistics Management Manual, Chapter 202, and FAR Part 45.
• Provide functional guidance to support personnel on asset documentation and lifecycle procedures.

• Maintain accurate physical and electronic inventories of Government Furnished Equipment across Client Headquarters, regional offices, and remote-user locations.
• Lead and support recurring physical inventory validation activities, including semiannual cubicle and office equipment reviews.
• Verify the presence, assignment, location, and operational condition of laptops, desktops, monitors, docking stations, keyboards, mice, cables, adapters, printers, mobile devices, and related equipment.
• Reconcile discrepancies between physical inventory, Service Now, the CMDB, and Sunflower.
• Investigate discrepancies within two business days and complete record corrections within three business days.
• Track asset movement, transfers, shipments, returns, and reassignment activity using complete chain-of-custody documentation.
• Monitor peripheral and supply inventory and provide reorder recommendations based on stock levels, issued equipment, receipts, and planned demand.
• Immediately report missing, lost, stolen, or damaged government equipment to OIT/DEUS leadership and the COR within one hour of discovery.
• Provide serial numbers, asset tags, assigned-user information, last known location, and Service Now ticket references in incident reports.

• Administer hardware asset and Configuration Item records within Service Now Asset Management and the CMDB.
• Maintain relationships among assets, installed software, assigned users, business services, and physical locations.
• Support Service Now Discovery and IT Operations Management processes by validating automated discovery results against physical and system records.
• Perform recurring CMDB reviews to identify duplicate, incomplete, stale, inaccurate, or improperly related records.
• Validate asset information used by Tenable, Tanium, Microsoft Intune, and related endpoint-management systems.
• Ensure CMDB information accurately reflects device ownership, operating system configuration, patch status,…