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Service Desk Coordinator - ITIL & ServiceNow, Secret Clearance

Job in Rockville, Montgomery County, Maryland, 20849, USA
Listing for: HRB
Full Time position
Listed on 2026-08-13
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 50000 - 60000 USD Yearly USD 50000.00 60000.00 YEAR
Job Description & How to Apply Below

Black Bear Technology Solutions, LLC (B2TS) is seeking a Help Desk Coordinator to oversee the processing and resolution of service requests and IT incidents at Aberdeen Proving Ground, MD. The role uses ITIL best practices and Service Now to ensure ticket queues are managed efficiently and SLAs are met, contributing to reliable IT operations and positive user experiences.

The ideal candidate has at least 5 years in IT support or help desk roles, with a Bachelor's degree or a high school diploma

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