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Service Desk Coordinator - ITIL & ServiceNow, Secret Clearance
Job in
Rockville, Montgomery County, Maryland, 20849, USA
Listed on 2026-08-13
Listing for:
HRB
Full Time
position Listed on 2026-08-13
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
Black Bear Technology Solutions, LLC (B2TS) is seeking a Help Desk Coordinator to oversee the processing and resolution of service requests and IT incidents at Aberdeen Proving Ground, MD. The role uses ITIL best practices and Service Now to ensure ticket queues are managed efficiently and SLAs are met, contributing to reliable IT operations and positive user experiences.
The ideal candidate has at least 5 years in IT support or help desk roles, with a Bachelor's degree or a high school diploma
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