Business​/Systems Analyst

Job Title:

Business/Systems Analyst

Job Category:
Information Technology

Time Type:
Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type:
Regular

Percentage of

Travel Required:

None

Type of Travel:
None

Join a high‑impact team supporting critical intelligence community systems and applications. In this role, you’ll blend systems analysis
, technical support
, and expert documentation to ensure smooth operation, clear communication, and mission‑focused system enhancements. You’ll collaborate with users, developers, and government stakeholders—helping translate complex technical needs into actionable insights, reliable documentation, and effective solutions. If you enjoy problem‑solving, translating ideas into clarity, and making systems work better for everyone, this role is for you.

• Collect, clarify, and define client requirements; provide guidance on process best practices
• Conduct business and systems analysis to identify opportunities for improving workflows
• Partner with clients to understand needs and develop/recommend viable solutions
• Produce functional design specifications aligned to user and operational requirements

• Address complex user inquiries and ensure follow‑up for customer satisfaction
• Serve as a primary communication bridge to the customer CSC team for operational awareness
• Provide troubleshooting support across data flow issues, networks, hardware, and software
• Collaborate with end‑users, management, IT personnel, vendors, and Government stakeholders
• Identify recurring user challenges and partner with development, UX, and product teams to resolve them

• Prepare, review, update, and maintain technical documentation across engineering, operations, testing, and user support
• Write and edit diverse technical content: installation guides, configuration documentation, how‑to resources, system engineering docs
• Develop code documentation, implementation guides, and end‑user guides
• Maintain operations documents, manuals, SOPs, data definitions, and data flow documentation
• Manage and maintain an organized internal documentation library
• Coordinate document layout and design, ensuring adherence to 508 compliance standards
• Prepare reports, responses, and briefings tailored for technical and non‑technical audiences

• Support onboarding, training, assignment, and quality checks for junior team members
• Provide guidance and direction to help desk technicians
• Follow and maintain current AEA SOPs and Outreach SLAs
• Maintain and update ticket tracking tools
• Collaborate in a team-oriented, mission-focused environment

• An active NSA TS/SCI with Polygraph
• High school diploma or equivalent
• Associate’s degree in a technical discipline
  • OR four (4) years of additional relevant experience in place of the degree
• Minimum 3 years of hands‑on experience with AEA or Intelligence Community (IC) tools/capabilities
• Minimum 2 years of experience as a technical writer on programs/contracts of similar scope and complexity
• Solid understanding of product workflows in operational environments
• Proficiency with MS Word, PowerPoint, and Visio

• Bachelor’s degree from an accredited university
• Experience with JIRA, Confluence, and Microsoft products
• Background collaborating with developers to build technical documentation and training materials
• Strong command of grammar and the ability to produce clear, structured, and user‑friendly technical writing across document types

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time…