IT Field Support Specialist – Government

• Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely
• Troubleshoot, repair, and test hardware to minimize downtime and maximize performance
• Conduct comprehensive site surveys to assess existing configurations and user requirements
• Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability
• Analyze current and future hardware requirements
• Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment
• Prepare and deliver site installation and test reports
• Support network upgrade initiatives by installing and configuring new hardware and associated cabling
• Build and install specialized interconnecting cables as required for unique site needs or hardware integrations
• Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T’s IT resources
• Maintain and support government and vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity
• Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management
• Act as a resource for end-user connectivity needs, providing timely and professional support and guidance
• Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement

• High school diploma or GED required
• Minimum of 3-5 years of relevant IT experience
• Must possess 8570 Certification;
  Security+ certification is highly preferred
• Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals
• Well-versed in installing Windows operating systems, software applications, antivirus programs, and security patches
• Demonstrated ability to read, interpret, and apply information from technical manuals and schematics
• Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access
• Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems
• Familiar with Active Directory security and policies, supporting secure and compliant IT environments
• Proficient in supporting end-users remotely, providing timely and effective technical assistance
• In order to be considered for this position, you must have a valid driver’s license and an acceptable driving record and be eligible to drive an AT&T company vehicle
• Ability to lift and move items weighing up to 50 lbs as required - multiple times per shift
• Availability to work an 8-hour shift scheduled between the hours of 6:00 AM and 6:00 PM, as determined by management

Demonstrates expertise in Tier 2 and 3 IT support, including hardware installation, troubleshooting, and maintenance. Proficient in preparing technical documentation and conducting site surveys to optimize IT resources and ensure compliance with security standards.

• 8570 Certification
• Security+ Certification
• Windows Operating Systems Installation
• Hardware Troubleshooting
• Active Directory Support

• Computer Hardware Installation
• Troubleshooting Peripherals
• Technical Documentation Preparation
• Site Survey Conducting
• Fiber Optic Modem Maintenance
• Cabling Installation
• Windows 7 Proficiency
• Windows 10 Proficiency
• Antivirus Software Installation
• Technical Manual Interpretation

• Effective Communication
• User Training
• Problem-Solving
• Team Collaboration
• Customer Service

• 8570 Certification
• Security+ Certification

• IT Service Management
• End-User Support
• Government Compliance
• Technical Specifications
• Installation Schedules

• Ticketing Systems
• Microsoft Office Applications
• Teleconferencing Equipment
• Network Hardware
• Fiber Optic/Ethernet Cables