IT Support Technician I

• Base Pay $24.00 - $28.00 / Hour
• Employee Type Non Exempt FT - Regular
• Required Degree High school
• Manage Others No

• Email

Rockville Internal Medicine Group (RIMG) is a well-established, large multi-specialty practice with locations in Olney and Rockville, MD. We are seeking an exceptional full-time IT Support Technician I to start immediately.

Reporting to the IT/Facilities Manager, the IT Support Technician I is responsible for providing first-level technical support and assistance to medical center staff. This role involves handling incoming IT support requests, troubleshooting basic technical issues, and escalating more complex problems to higher-level support staff. The IT Support Technician I ensures the smooth operation of IT services, which is critical to supporting patient care and administrative functions.

* All New Hires are required to be COVID 19 vaccinated

Work Hours: Monday to Friday 7:45am to 4:15pm

• Respond promptly to IT support requests via phone, email, or helpdesk ticketing system.
• Provide first-level support for desktops, laptops, printers, peripherals, and desk phones
• Assist users with basic software and hardware troubleshooting.
• Assist in implementing security measures to protect sensitive patient and staff information.
• Diagnose and resolve basic technical issues related to operating systems, applications, and network connectivity.
• Escalate unresolved issues to higher-level support or specialized IT staff.
• Document all support interactions and resolutions in the helpdesk ticketing system.

• Guide users through troubleshooting steps to resolve common technical problems.
• Provide instructions and training on using standard software applications and IT resources.
• Assist in setting up and configuring new user accounts and equipment.

• Ensure all IT equipment is functioning correctly and report any hardware failures.
• Assist in deploying new hardware and software as directed.
• Ensure proper storage and handling of IT assets.
• Assist in managing IT inventory, including tracking the allocation and return of equipment.

• Education: High school diploma or equivalent. An Associate's degree in Information Technology or a related field is preferred.
• Experience: Previous experience in a help desk or customer service role, preferably in a healthcare setting.
• Certifications: CompTIA A+, Network+, Security+ certifications are preferred.
• Technical
  
  Skills:
  
  
  • Moderate understanding of Microsoft Windows operating systems.
  • Familiarity with common software applications such as Microsoft Office and Google Workspace.
  • Basic knowledge of networking principles (TCP/IP, DNS, DHCP, VPN).

• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Ability to work independently and manage time effectively.
• Patient and empathetic approach to user support.

• While performing the duties of this job, the employee is regularly required to:
  • Talk and hear, stand, walk, sit, use hands to handle, or feel and reach with hands and arms
  • Occasionally stoop, kneel, and crouch
• Must be able to lift and/or move up to 50 pounds.

• Paid Time Off (PTO)
• Paid Holidays
• Health Insurance
• Vision Insurance
• Life Insurance
• Short term disability benefits
• 401k
• Free onsite parking

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law