Manager, Sales Operations Systems Strategy & Excellence

Manager, Sales Operations Systems Strategy & Excellence

Supernus Pharmaceuticals is an award-winning biopharmaceutical company with more than 30 years of experience in developing and commercializing products that treat central nervous system (CNS) diseases. At Supernus, we develop innovative products that help treat neurological and psychiatric conditions. We currently have 8 products in the market that are making a real impact on patient outcomes.

The Manager, Sales Operations Systems Strategy & Excellence, is responsible for strategy, governance, lifecycle management, optimization, and continuous improvement of the Sales Operations technology portfolio, including Veeva CRM and supporting business applications. This role serves as the business owner for Sales Operations systems by leading CRM administration, business systems integration, master data governance, technology initiatives, and operational process improvements that enable an efficient, compliant, and scalable Sales Operations organization.

The Manager partners closely with Sales Leadership, Marketing, Medical Affairs, Data & Analytics, Information Technology, Compliance, Legal, and external technology vendors to align business systems with organizational objectives, improve operational effectiveness, and ensure data integrity across the Sales Operations ecosystem.

The position provides strategic leadership in business systems governance, technology enablement, operational excellence, and continuous improvement while ensuring compliance with company policies, documented procedures, and applicable regulatory requirements.

Essential Duties & Responsibilities:

• Serve as the business owner for the Sales Operations technology portfolio, including Veeva CRM and supporting business applications.
• Help develop and maintain the Sales Operations Business Systems roadmap by evaluating business needs, prioritizing enhancement requests, and recommending technology investments.
• Assist the Director with the governance, administration, optimization, and continuous improvement of Veeva CRM and supporting Sales Operations systems.
• Propose governance standards for system configuration, release management, enhancement requests, user adoption, and change management.
• Evaluate business requirements and translate operational needs into scalable technology solutions that improve organizational performance.
• Develop and maintain subject matter expertise in Veeva CRM capabilities, product roadmap, emerging technologies, and industry best practices.
• Stay informed of CRM releases and lead evaluation, testing, implementation, and communication of new functionality including Vault CRM migration and future platform capabilities.

CRM Administration & User Enablement:

• Provide operational leadership for the Veeva CRM Help Desk, including application support, issue resolution, ticket management, user guidance, and service prioritization.
• Troubleshoot and resolve issues related to CRM functionality, integrations, data integrity, and overall system performance.
• Collaborate with Sales, Marketing, Medical Affairs, and business partners to implement and optimize CRM capabilities including KOL Engagement, Omnichannel, Next Best Action, Integrated Scheduling, CLM, Rep Triggered Emails, and future platform enhancements.
• Coordinate and conduct User Acceptance Testing (UAT) for system enhancements, integrations, upgrades, and new functionality.
• Develop and deliver Initial Sales Training (IST) and ongoing end-user training programs that improve system adoption and operational effectiveness.
• Develop and maintain SOPs, work instructions, functional specifications, process documentation, test scripts, training materials, and system documentation.
• Lead organizational change management activities associated with business system implementations, upgrades, and new functionality to maximize user adoption and minimize operational disruption.

Business Systems Integration & Management:

• Lead business systems integration initiatives involving Veeva CRM, Data Lake, Sales Reporting Suite, Fulfillment vendors, and future enterprise applications.
• Collaborate with Information Technology and third-party vendors to design, implement, maintain, and optimize integrated business solutions supporting Sales Operations.
• Ensure CRM data integrations are accurate, timely, secure, and available to support reporting, analytics, and operational decision-making.
• Manage technology vendor relationships by coordinating enhancement requests, monitoring service performance, resolving issues, and supporting continuous improvement initiatives.
• Lead cross-functional technology projects from business requirements through implementation, testing, deployment, and post-production support.
• Evaluate emerging technologies and recommend solutions that improve operational efficiency, scalability, automation, and business performance.
• Identify integration risks and proactively implement solutions that improve operational reliability and business continuity.

Sales…