Financial Aid Management Systems Specialist II

Financial Aid Management Systems Specialist II

Montgomery College has an immediate need for a full-time Financial Aid Management Systems Specialist II in the Financial Aid Department. The work schedule is Monday-Friday, 8:30 am – 5:00 pm. with occasional evenings and weekends as needed. This is a non-bargaining, exempt, grade 29 position. This position is eligible for telework one (1) day a week. This eligibility is subject to change based on the needs of the unit.

Reporting to the Student Information Systems Manager, the Financial Aid Management Systems Specialist II analyzes, implements, and maintains the Banner Financial Aid Module, Image Now, Dynamic Forms, and associated computer systems. This involves implementing and maintaining enterprise financial aid applications and information systems that meet the College's information technology needs while upholding the compatibility and integrity of the system(s). Responsibilities include managing information databases, coordinating system upgrades, providing end‑user support and training, analyzing financial aid‑related business processes, and ensuring data quality.

Contacts include College staff, information technology professionals, Office of Institutional Research staff, other student module systems specialists, and external consultants/contractors.

Montgomery College promotes and creates a working and learning environment rooted in the basic tenets of fairness, belonging, and inclusiveness.

• Apply a combination of technical expertise and knowledge of financial aid policies to configure various integrated financial aid management systems for effective and optimal processing of student financial aid.
• Align technical solutions with business needs. Maintain a working knowledge of business functions and utilize technical knowledge to provide system solutions.
• Analyze, develop, implement, and maintain information technology systems that facilitate solutions to complex problems.
• Implement and perform day-to-day operations of multiple systems and interfaces including but not limited to Banner, Image Now, Dynamic Forms and Verification, UC4, etc. for accurate, consistent and timely processing of student financial aid programs.
• Establish, test and maintain Banner rules using Oracle SQL to write queries, algorithms and web-based rules.
• Implement and support all back‑end system processes including but not limited to assignment of period‑based budgets, weekly fund packaging and authorizations, running satisfactory academic progress and other processes related to student financial aid life cycle.
• Coordinate system upgrades, ongoing/maintenance updates, and enhancements relative to Financial Aid Management Systems.
• Work with other module systems specialists for data and process related dependencies.
• Perform quality assurance testing for all release upgrades, document potential testing issues, monitor software vendor release upgrades and patches, create test plan scenarios to validate testing, evaluate new software functionalities & implement system enhancements.
• Develop operating protocols and procedures.
• Provide periodic reviews of current system processes involved in the administration of student financial aid including but not limited to verification, C‑flag resolution, processing of loans, Pell etc.
• Analyze the need for any system enhancements and consult with users. decision makers, and outside consultants regarding the viability of new processes and procedures.
• Create electronic student forms, workflow processes in Image Now and manage communications related software.
• Write, revise, and maintain system documentation for user guides, instructional how‑to and processing guides for staff and students
• Evaluate requests for services from student affairs staff. Investigate and troubleshoot reported issues, resolve any problems and report the result in a timely manner.
• Provide support to end users for the use of applications and to perform a variety of tasks relative to their functional area.
• Set up and maintain security for users. Serve as a backup to assign user security for the Department of Education secured websites.
• Leverage the…