ServiceNow Architect

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other

Required:

MBI (T2)

Job Family:

IT Infrastructure and Operations

Job Qualifications:

Skills:

Architecture Frameworks, Service Now Platform, Service Now Platform Architecture

Certifications:

None

Experience:

8 + years of related experience

US Citizenship

Required:

No

Job Description:

GDIT is seeking a Service Now Architect to support the National Institutes of Health (NIH), National Institute of Allergy and Infectious Diseases (NIAID) under the Business Process and Information Management Branch (BPIMB) Service Now Support Services (SNSS) program.

In this role, you will serve as the senior technical architect responsible for designing, governing, and overseeing NIAID’s enterprise Service Now platform architecture across ITSM, ITOM, Security Operations, Vulnerability Response (VR), CMDB, Integration Hub, and related applications.

The Service Now Architect ensures all architectural solutions meet enterprise standards, support future scalability, comply with NIH/NIAID governance requirements, and integrate seamlessly across cross‑functional systems. This role is highly technical and strategic, requiring deep Service Now expertise, strong systems engineering knowledge, and the ability to lead technical direction across a complex federal environment.

Other responsibilities will include:

• Lead the design, architecture, and implementation of NIAID’s enterprise Service Now platform and related workflows.
• Establish system information requirements and translate them into platform‑wide architecture, data models, integration standards, and governance approaches.
• Ensure platform architecture meets Agency enterprise architecture, open systems architecture standards (OSI, ISO models), and NIH/NIAID compliance requirements.
• Design sustainable solutions that support present and future cross‑functional needs, integrations, and module expansion.
• Govern configuration and custom development to ensure alignment with best practices, maintainability, and upgrade readiness.
• Oversee architectural decisions for ITSM, ITOM, CMDB, Sec Ops/VR, WSD, integrations, catalog design, discovery, and service mapping.
• Lead analysis and resolution of complex workflow, organizational, and system planning challenges.
• Provide technical guidance, daily direction, and oversight to developers, administrators, analysts, and integration engineers.
• Define technical roadmaps, sequencing of modernization initiatives, and architectural standards.
• Review and validate data models, integration patterns, API specifications, CMDB design, and cross‑system interoperability.
• Collaborate with federal leadership and stakeholders to define requirements, review designs, validate solutions, and ensure architectural quality.
• Maintain architectural documentation, system baselines, diagrams, interface inventories, and configuration governance artifacts.
• Ensure compliance with security, privacy, accessibility (508), coding, and configuration standards.
• Lead platform upgrade preparations, release planning, and architectural readiness assessments.

Required

Qualifications and Skills:

• Bachelor’s degree (or equivalent experience).

• 8+ years of experience as a Systems Architect, Enterprise Architect, or similar role.

• Service Now certifications (CSA, CAD, CIS - ITSM, ITOM, CMDB, Sec Ops, VR, or Architect).

• Extensive hands‑on experience architecting and delivering enterprise solutions on the Service Now platform.

• Deep knowledge of Service Now architecture, common service data model (CSDM), application design, scripting, tables, integrations, and platform constraints.

• Experience designing scalable architecture across multiple modules (ITSM, ITOM, CMDB, Sec Ops/VR,…