XService Desk Coordinator — SLA & Ticket Triage
Listed on 2026-09-30
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IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Synergy ECP, headquartered in Columbia, MD, seeks a Ticket Coordinator to join a 24x7 Service Desk. You will monitor queues, prioritize work, and assign tickets to technical resources to meet SLAs and service objectives. Requirements include 2–4 years in customer service or help desk, Linux/Windows administration experience, and ITIL v3 Foundations.
TS/SCI with poly clearance is required for this role. The company offers comprehensive benefits, competitive compensation, paid time off, holidays,
Are you ready to take on the 24x7 Service Desk Coordinator — SLA & Ticket Triage role at Synergy ECP?
We would love to welcome a new 24x7 Service Desk Coordinator — SLA & Ticket Triage to our group in MD, United States.
For the 24x7 Service Desk Coordinator — SLA & Ticket Triage position at Synergy ECP, we are reviewing applications now.
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