AV Technician, Associate

Job Title: AV Technician, Associate

Location: Bethesda (On-site with occasional after-hours support)

Clearance: Public Trust

Onsite: 5 Days

Sponsorship: No sponsorship will be provided now or in the future.

Position Overview: We are seeking a highly skilled and customer-focused Audio Visual (AV) Technician, Associate to support conference room technologies, hybrid meeting environments, and enterprise collaboration tools for a federal healthcare/research organization. The AV Technician, Associate will provide operational support, troubleshooting, installation, maintenance, and it helpdesk support, end-user training for audio/video conferencing systems across multiple facilities.

This role is critical in ensuring seamless support for executive meetings, virtual collaboration, conference room technology, and enterprise communication platforms in a fast-paced IT support environment.

• Operate, configure, maintain, and troubleshoot enterprise conference room and collaboration technologies across multiple NIH facilities.
• Support integrated AV environments including:
  • Polycom / BOSE conferencing systems
  • Meeting Owl conferencing devices
  • Click Share wireless presentation and conferencing systems
  • Digital projectors and presentation systems
  • Integrated microphones, speakers, cameras, and control panels
  • HDMI/USB-based room connectivity solutions
• Provide operational support for hybrid meetings (virtual and onsite) utilizing:
  • Microsoft Teams
  • Zoom
• Configure and troubleshoot conference room peripherals including:
  • Wireless presentation devices
  • USB conferencing bridges
  • Audio DSPs
  • Network-connected AV devices
  • Video switching and signal distribution equipment
• Support executive-level meetings, webinars, town halls, scientific reviews, and special events requiring high-availability AV operations.
• Perform conference room readiness checks prior to meetings including:
  • Audio/video functionality validation
  • Connectivity verification
  • Firmware/software updates
  • Peripheral testing
  • Presentation support
• Provide real-time technical support during live meetings and rapidly resolve audio, video, latency, echo, camera, display, and connectivity issues.
• Coordinate with NIH Conference Services, networking teams, facilities personnel, and stakeholders to ensure successful meeting execution.
• Maintain and support conference room scheduling and collaboration integrations tied to Microsoft 365 and Outlook calendaring services.
• Perform preventative maintenance and lifecycle support for AV equipment including patching, firmware upgrades, hardware replacements, cable management, and equipment refresh initiatives.

Recommend modernization strategies and technology improvements for conference room and collaboration environments.

• Provide technical support for Microsoft 365 collaboration environments including:
  • Microsoft Teams Rooms
  • Outlook calendaring integration
  • SharePoint collaboration access
  • One Drive collaboration support
• Assist users with meeting scheduling, conferencing setup, guest access, and screen sharing capabilities.
• Support interoperability between conferencing platforms and enterprise collaboration systems.
• Troubleshoot identity/authentication issues impacting conferencing services and meeting participation.
• Assist with user access and permissions for collaboration platforms as directed by leadership.

• Deliver high-quality customer service and white-glove executive support for leadership meetings and mission-critical events.
• Train end users on proper operation of AV equipment, hybrid meeting procedures, and collaboration technologies.
• Develop and maintain user documentation, quick reference guides, SOPs, and training materials.
• Conduct one-on-one and group training sessions related to conferencing technologies and collaboration tools.
• Provide proactive communication and follow-up regarding support tickets, outages, and meeting support activities.
• Respond to escalations and customer issues within established Service Level Agreements (SLAs).
• Maintain professionalism and composure while supporting high-visibility meetings and time-sensitive events.

• Provide occasional after-hours and weekend support for:
  • Executive meetings
  • Maintenance windows
  • Technology deployments
  • Emergency troubleshooting
  • System outages
• Follow organizational IT security, change management, and operational procedures.
• Support compliance with NIH IT security policies and…