Deskside Support Lead - IT Ops & VIP Incident Champion
Listed on 2026-10-06
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IT/Tech
HelpDesk/Support, IT Support, Systems Administrator, Technical Support
Leidos is seeking an IT Support Lead to guide a deskside support team for a federal customer in Rockville, MD. You will manage ticket life cycles, drive incident resolution, and ensure service quality through SOPs and performance metrics.
You will mentor staff, balance workload, and collaborate with cross-functional IT teams to minimize disruption while maintaining high customer service standards. US citizenship is required.
Join us at Leidos as our next Deskside Support Lead - IT Ops & VIP Incident Champion in Rockville, MD, United States.
This posting is for the Deskside Support Lead - IT Ops & VIP Incident Champion role at Leidos, based in Rockville, MD, United States.
We are looking to fill the Deskside Support Lead - IT Ops & VIP Incident Champion position at Leidos in Rockville, MD, United States.
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