Deskside Support Lead — ITIL & SLA Champion
Listed on 2026-10-06
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IT/Tech
IT Support, Systems Administrator, HelpDesk/Support
Leidos, Inc. is seeking an IT Support Lead to oversee a team delivering deskside services for a federal client. You will manage ticket life cycles, mentor staff, and coordinate with cross-functional IT teams to sustain high customer service levels.
The role requires ITIL-based incident management experience, Service Now proficiency, and strong leadership to improve SLA attainment and service delivery. On-site position at NRC Rockville, MD with potential on-call duties.
Are you ready to take on the Deskside Support Lead — ITIL & SLA Champion role at Leidos Inc?
Step into the Deskside Support Lead — ITIL & SLA Champion role at Leidos Inc in Rockville, MD, United States and grow with us.
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