Assistant Director - Worcester

Overview

Assistant Director - Worcester - (260000C1). The Department of Transitional Assistance (DTA) is seeking two Local Office Assistant Directors. You are a strong leader who thrives in a fast-paced environment, respected for guiding staff development and managing relationships with stakeholders and partners. As the Local Office Assistant Director, you will assist in the management of all programs administered by the Department, including TAFDC, EAEDC, SNAP, and Employment Services within the office communities.

DTA attracts people who are passionate about public service, enjoy a fast-paced environment, and are committed to diversity, equity, and inclusion.

• Assist the Director with implementing efficient business models using available data to ensure accurate eligibility determination and timely processing of program benefits in compliance with state and federal policy and procedures, incorporating good customer service objectives.
• Plan, control, and execute priority work assignments for eligibility staff to ensure compliance with the department's goals, objectives, and priorities.
• Assist in developing and maintaining community relationships to achieve the agency's mission.
• Ensure staff for all programs have opportunities for professional development and job satisfaction, with consistent evaluations based on performance.
• Direct and supervise the administrative functions of the Transitional Assistance Office, including coordination and planning for adequate staffing.
• Evaluate the area office's needs and develop plans for personnel, equipment, space, and supplies.
• Process and coordinate all personnel changes with the Human Resources Unit, and maintain employee performance and attendance reports.
• Responsible for data processing within the Transitional Assistance Office.

• Ability to motivate, encourage, lead, and supervise an interdisciplinary team of approximately 50 staff delivering quality customer service, resources, and services.
• Experience with Federal or State programs with complex regulations and policies and the ability to develop strategies for effective implementation.
• Exceptional negotiation, conflict resolution, and coaching skills.
• Ability to manage multiple tasks through planning, delegation, and communication.
• Experience in workforce development, education, or housing.
• Understanding of poverty issues and diverse low-income populations.
• Excellent verbal and written communication and reporting skills.
• Strong computer skills, including email and Excel.
• Given the population served, bilingual or multilingual fluency.

Please upload both your Resume and Cover Letter. We will give first consideration to applicants who apply within the first 14 days.

The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need. The mission is to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long-term economic self-sufficiency.

DTA serves one out of every six people in Massachusetts, including working families, children, elders, and people with disabilities. Our services include food and nutritional assistance, economic assistance, and employment supports.

A criminal and tax history background check will be completed on the recommended candidate as required by regulations set forth by the Executive Office of Health and Human Services prior to hire. For more information, please visit http://(Use the "Apply for this Job" box below). .

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions, please contact the Office of Human Resources at and select option #4.

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) five (5) years…