Operations Manager

Operations Manager

Department:
Operations Department

Reports to:

Director of Operations and Administration

Job Classification:
Full-time | Exempt

Location:

In Office – Rockville, Maryland

Salary Range: $60,000 – $70,000 annually

ABCD & Company (ABCD) is an award-winning, full-service marketing and events transformation agency that reimagines the way organizations approach marketing and events—thinking brand, big, and bold. As a market leader with premier, best-in-class opportunities across the U.S. and U.K., ABCD executes unforgettable experiences and groundbreaking marketing and advertising solutions that solve problems, shape culture, and redefine possibilities.

Headquartered in the D.C. metro area and ranked #779 on the Inc. 5000 list of the fastest-growing private companies in America, ABCD is a trusted partner to Fortune 500 companies, institutions, think tanks, cultural powerhouses, and global brands. The agency has built a reputation for delivering transformative impact that bridges industries, captivates audiences, and drives measurable results.

• Oversee office facilities to ensure they are safe, functional, and aligned with the organization’s needs.
• Coordinate maintenance, repairs, and upgrades for physical spaces and equipment.
• Analyze operational data to identify trends and areas for improvement.
• Evaluate current processes and implement improvements to reduce waste and inefficiency.
• Provide training and support to staff on operational tools, processes, and best practices.
• Manage the front office by handling switchboard operations, meeting logistics, and welcoming visiting guests with excellent customer service.
• Identify opportunities to improve processes, create streamlined workflows, and anticipate team needs to enable operational success.

• Develop, update, and enforce operational policies and procedures to maintain a consistent and efficient workflow.
• Identify operational risks and implement mitigation strategies to reduce potential disruptions.
• Coordinate with leadership to ensure business continuity planning and disaster recovery readiness.

• Support company-wide sourcing and procurement processes by maintaining positive vendor relationships and ensuring the organization’s needs are met efficiently.
• Oversee asset management, equipment maintenance, and office inventory, including supplies and snacks, and procure items as needed.

• Provide logistical and operational support for pre-event, pre-conference, and onsite activities, ensuring seamless execution.
• Prepare for and follow up on internal and external meetings, including gathering necessary information, tracking progress, and communicating updates.

• Manage all IT related requests in different platforms used including computer
• Track all inventory maintenance - Technology & Accessories
• Maintain & update the Operations Google Drive
• Support the maintenance and management of technology and software resources, ensuring the team has the tools needed for optimal performance.
• Evaluate and recommend new technologies or tools that enhance operational efficiency.
• Oversee the implementation and integration of new systems into existing workflows.
• Support the automation and optimization of Operational Processes
• Identify and evaluate technology
• Roll out automation solutions agency wide based on pilot results
• Measure and define processes post implementation for continuous improvement

Note:

This list is not exhaustive and may evolve based on business needs.

• Bachelor’s degree
• Minimum of 2-3 years of professional experience

• Problem-solving and critical thinking abilities to identify and address challenges proactively.
• Strong planning and organizational skills to manage multiple priorities effectively.
• Capacity to anticipate needs and contribute to the creation of streamlined processes and systems.
• Demonstrated ability to work independently and execute tasks with attention to detail.
• Excellent written and verbal communication skills to foster…