QA Supervisor

Bethesda Softworks - Central Services @ Rockville, MD, US

Quality Assurance

Zeni Max Media is home to a diverse collection of world class development studios and publishing teams dedicated to creating groundbreaking interactive entertainment.

Across our organization, we craft experiences that span epic open worlds, genre‑defining action, deeply immersive storytelling, and innovative new IP's that deliver games that resonate with players around the globe.

United by a commitment to craftsmanship, technical excellence, and creative ambition, our teams push the medium forward with every project.

Guided by our core values:
Diversity, Innovation, Loyalty, Integrity, Commitment, Quality & Creativity, and Strategic Thinking. We strive to cultivate an environment where people feel empowered to do their best work and contribute to games that inspire millions.

• Supervise in-house, outsourced, and offsite QA groups effectively across multiple project needs.
• Build and track day‑to‑day schedules, ensuring efficient use of resources.
• Own coordination of short to medium term plans and schedules.
• Contribute to scope definition for assigned teams.
• Coordinate all test scheduling across multiple projects to ensure consistent daily progress.
• Provide clear direction and expectations to ensure team members understand priorities, goals, and success criteria.
• Communicate risk clearly and effectively to ensure that all risks, including external dependencies, within their domain are identified and mitigated.
• Track and report progress of deliverable and project status clearly and regularly.
• Escalate domain risks and mitigations when appropriate.
• Manage performance effectively, including conducting evaluations, addressing gaps, and recognizing strong contributions.
• Promote accountability and ownership, empowering individuals to make decisions, and deliver results.
• Coach, develop, and mentor staff, offering regular feedback, growth opportunities, and support for career progression.
• Use testing expertise to vet and help shape test structures to meet long‑term and priority goals on multiple projects.
• Provide strategic oversight of the project database, ensuring high‑quality bug documentation, timely information follow‑ups, and clear data‑driven insights that support leadership decision‑making and operational excellence.
• Facilitate upward communication of progress and status of assigned teams to ensure an alignment of organizational priorities, leadership buy‑in, and cross‑functional partnerships.
• Drive continuous improvement by identifying inefficiencies, championing process updates, and encouraging innovation.
• Interact directly with Development and Production teams to manage priorities, expectations, and deliverables.
• Analyze and investigate testing needs to find areas where automation and tool creation can improve efficiency and discuss with appropriate parties to achieve goals.
• Resolve conflicts and remove blockers so the team can maintain focus and stay productive.
• Strive for continuous self‑improvement and updating testing knowledge and best practices.
• Foster a healthy, inclusive team culture that encourages collaboration, accountability, and mutual respect.
• Ensure compliance with company policies, agreements, HR guidelines, and operational standards.
• Solicit feedback on testing and reporting to monitor and improve satisfaction with testing to all other groups regularly.
• Identify and track internal and external dependencies and proactively resolve roadblocks.
• Monitor KPIs for both internal and external partner teams.

• Experience leading a QA team, typically 3–5+ years in a leadership role.
• Proven track record of performance management, including delivering feedback, coaching, and handling difficult conversations.
• Ability to plan, prioritize, and manage workloads across multiple individuals or projects, delegating wisely to avoid burnout.
• Demonstrated success in driving team outcomes, meeting deadlines, and supporting operational goals.
• Familiarity with conflict resolution methods and navigating interpersonal challenges.
• Comfort with data‑driven decision‑making, using metrics or qualitative insights to guide…