Operations Manager

As the Operations Manager for this boutique design firm, you will serve as the operational backbone of the business, partnering closely with leadership to drive efficiency, execution, and growth. This role is ideal for a highly organized, solutions-oriented professional who thrives in a fast-paced, design-driven environment. You’ll oversee daily operations, support project execution from concept to completion, and ensure the team delivers an exceptional client experience every time.

The idea candidate can confidently lead, streamline processes, and keep multiple moving pieces aligned all while maintaining a calm, polished presence. If you enjoy blending business operations with a creative industry and want to make a visible impact on a growing company, this is an incredible opportunity.

• Serve as the operational lead, ensuring projects run smoothly, on time, and with fine attention to detail, including but not limited to document execution start-to-finish.
• Assist with day-to-day business needs from general administered tasks to coordinating large projects.
• Oversee scheduling, resource allocation, and workflow management across multiple concurrent projects.
• Act as a primary liaison for clients, vendors, and contractors, maintaining strong professional relationships.
• Manage internal systems including calendars, inventory tracking, and documentation.
• Identify process improvements and implement systems that enhance efficiency and scalability.
• Support hiring, onboarding, and training initiatives, contributing to team development.
• Troubleshoot challenges in real time and proactively solve problems before they escalated.
• Assist with brand visibility efforts, including light marketing and social media coordination.
• Encourage a positive work environment, supervising staff and driving efficiency.

• Collaborative team that encourages creativity, teamwork, and work/life balance.
• High visibility role with direct impact on company growth and operations.
• Hybrid work model with one day remote per week.

• Experienced leader with a bachelor’s degree in hand. You have five or more years of experience in operations or management, ideally within real estate, design, or high-end retail.
• Operationally minded. You naturally create order, improve systems, and elevate processes.
• Client-focused communicator. You are professional, responsive, and confident interacting with high-level stakeholders.
• Mobile. You have access to a car and are comfortable traveling locally as needed.
• Tech-savvy. You have strong proficiency in Microsoft Office and navigate digital tools and social platforms.

Essential to Hawthorne Lane’s success is our ability to attract talent from a range of backgrounds. Our network reflects the diverse community around us, and we believe in a workplace where everyone feels valued and empowered to succeed. Applicants will not be discriminated against on the basis of race, color, creed, religion, sex, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.