Volunteer Zendesk Implementation Expert
Listed on 2026-02-22
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Non-Profit & Social Impact
Emergency Crisis Mgmt/ Disaster Relief, Volunteer / Humanitarian
DAP is the leading nonprofit organization that provides long-term independent oversight of disaster management systems.
DAP engages a dedicated community to advance policy research and advocacy, promote transparency, and encourage the public to participate in oversight, community-based organizing, and discussions about disaster preparedness and relief.
Dedicated citizen oversight is necessary to ensure resources dedicated to preparedness, relief, and recovery are effectively utilized, communities are sufficiently engaged and more resilient, and best practices and lessons learned are implemented so mistakes are not repeated.
Prior to the creation of the Disaster Accountability Project (DAP), there was no dedicated, independent oversight of the agencies and organizations responsible for these critical life‑saving responsibilities.
We have a global volunteer team of developers. Many work at tech companies full‑time and volunteer 5‑10 hrs per week (or more) on evenings and weekends. It's all remote.
Disaster Accountability Project was founded after Hurricane Katrina to improve effectiveness in disaster relief and humanitarian aid. Smart Response was designed to curate localized "how to help" lists to help donors identify and directly support local nonprofits after disasters in the U.S. and globally. Too often, donations are delayed and diverted before reaching the ground. We are not an intermediary – we simply serve as a clearinghouse/resource and do not handle donations intended for local nonprofits.
Over 900 organizations self‑registered on the platform from over 72 countries and 30 U.S. states and territories. In addition to a new and improved UI, the new version of the site will be implementing AWS Lambda microservices, Java/Spring/Maven, React, and Dynamo
DM, Graph
QL, MYSQL, AWS, and more.
Members of the team code review/test each other's work before we merge so this aspect would be shared by team.
Role Requirements- Must have experience implementing Zendesk.
- Knowledge of AWS Lambda, Java, Maven, Terraform, also necessary.
- Must have a Git Hub account and understand how to fork, branch, make pull requests and use command line.
Minimum 5-7 hours/week for at least 4-6 months.
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