Customer Support Rep II, Evening Shift, Imaging and Cardiovascular Services

Shady Grove Medical Center If you are a current Adventist Health Care employee, please click this link to apply through your Workday account.

Shady Grove Medical Center seeks to hire an experienced Customer Service Support Rep ll for our Imaging and Cardiovascular Services Department who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

As a Customer Support Rep ll, you will:

Greet patients, visitors, and staff promptly and professionally.

Inquire about the reason for their visit.

Prepare a visitors’ badge or ‘green’ badge as requested.

Provide directions as needed.

Escort visitors and provide wheelchair assistance as needed throughout the hospital.

Provide internal and external information as needed.

Maintain an orderly and professional appearance in the lobby.

Help to troubleshoot visitor / patient dissatisfaction to the appropriate person/department.

Recommend to the Director any specific action plan to correct or improve customer service operating procedures.

With guidance from the Director, identify the needs of the visitor / patient population served. Modify and deliver assistance that is specific to those needs, i.e., age, culture, language, hearing and / or visual difficulties.

Maintain a sufficient supply of wheelchairs, masks, and hand sanitizers in the lobby, as needed, contacting the appropriate individuals.

Qualifications include:

High School Diploma or GED required

Minimum of 2+ years medical office or related experience is required

Experience in a Radiology setting preferred

Work Schedule:

Employment Type:

Full-time Hours per Week: 40 hrs/week Typical Daily

Schedule:

1:30 PM–10:00 PM Monday through Friday Shift Type:
Evening Weekend Requirements: none Holiday Requirements:
Required/Follow company holiday calendar

On-Call: no Shift Differential Eligible:
Yes Pay Range:$18.40 - $23.48

If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as:

United States of America (Non-Exempt)
At Adventist Health Care our job is to care for you.

We do this by offering:

Work life balance through nonrotating shifts

Recognition and rewards for professional expertise

Free Employee parking

Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
Paid Time Off Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period

Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance

Subsidized childcare at participating childcare centers

Tuition Reimbursement Employee Assistance Program (EAP) support

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist Health Care has earned a reputation for high-quality, compassionate care. Adventist Health Care was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.

Join the Adventist Health Care team today, apply now to be considered!

COVID-19 Vaccination Adventist Health Care strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist Health Care will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist Health Care will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).Equal

Employment Opportunity Adventist Health Care is an Equal…