Veterinary Client Service Representative - Relief

Client Service Representative – Relief

Metropolitan Animal Emergency and Specialty Center (a Thrive Pet Healthcare Partner)

Rockville, Maryland – Part‑Time Relief

We are looking for a Relief Veterinary Client Service Representative to join our team as part of the Thrive Pet Healthcare community.

• 2+ years experience in a veterinary setting required
• Ability to work overnights, weekends and holidays required
• Enjoys connecting with people and has exemplary customer service skills
• Believes that attention to detail matters
• Wants to learn and accepts feedback openly
• Has excellent communication skills, both oral and written
• Possesses a sense of calm, even in the chaos
• Demonstrates dependability and ethical decision making
• Is not afraid of challenges and has determination to work through obstacles
• Can work well within a team of diverse individuals, showing compassion and empathy

• Ensure excellent customer service is provided to our clients.
• Answer and prioritize incoming phone calls.
• Monitor client flow from check‑in through discharge.
• Provide excellent customer service to our referring veterinarians and their staff by assisting with their needs and those of their clients.
• Maintain records management.
• Audit client and patient electronic records for completeness and accuracy of information.
• Process payment transactions.
• Assist with client education.
• Relay accurate and complete information from clients to veterinarians and other team members.
• Work closely with team members to build camaraderie, cooperation and respect.

Metropolitan Animal Emergency and Specialty Center is the Greater Washington Metropolitan area’s pet care provider 24 hours a day, 7 days a week, 365 days a year. Since 1976, we have been successfully and compassionately operating as one of the oldest and best known 24‑hour emergency animal hospitals in the country, integrating the passionate care of primary care veterinarians with the precision and effectiveness required for emergency veterinary care.

We are open 24/7 and serve Twinbrook, Rockville Town Square, Rockshire, Woodley Gardens, Westmore, Lincoln Park, West End Park and New Mark Commons.

Compensation negotiable based on credentials and experience with an hourly pay rate starting at $19 - $23 per hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

Vet‑founder and Austin‑born Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide. We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities. We support our people and believe in a culture where everyone from any background can be heard, respected, and valued.

We look forward to hearing from you; apply today!