Quality Assurance Analyst - Data-Driven CX Coach
Listed on 2026-09-30
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Quality Assurance - QA/QC
Data Analyst
VITRONIC Machine Vision is seeking a Quality Assurance (QA) Analyst to monitor, evaluate, and improve customer interactions and back-office processes. You will analyze event processing and call center data to ensure compliance and service excellence, reporting KPIs to leadership.
The role reports to the Business Intelligence Manager and involves coaching agents, developing quality initiatives, updating SOPs, and participating in calibration sessions to standardize evaluations.
Are you ready to take on the Quality Assurance Analyst - Data-Driven CX Coach role at VITRONIC Machine Vision?
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in MD, United States.
This opportunity is part of our work in Management & Operations, Sales.
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