Study Project Coordinator

Eureka Facts, LLC is a market research and analysis firm dedicated to providing clients with critical information to make informed decisions. We excel in survey research, advanced analytics, qualitative research, and data collection. Our team is committed to delivering insights that help discover opportunities and mitigate risks.

Full-time virtual position with some work at our Rockville, MD headquarters; occasional travel to support field research activities is required.

Description

The Survey Project Coordinator coordinates recruitment and screening of research study participants and offers an opportunity to develop field research and project management skills.

Description: Implimenting participant recruitment strategies;
Conducting outreach to our participant panel and community organizations with a focus on securing a steady flow of research participants;
Use of participant database and the survey tools, Survey Monkey Pro/ Research Net;
Conducts outreach to recruit/screen participants via email, SMS or telephone using the company platform;
Engages with participants to ensure high participation rates;
Supports study fielding by overseeing logistics for onsite and online interviews/focus groups;
Coordinating scheduling and confirmations;
Liaising with moderators and facilities, and providing light tech support such as recording Zoom meetings;
Conducting data entry and coding information according to research protocol.

• Serves as project coordinator for recruitment of research panelists and study participants, working closely with research team project leads and client to develop recruitment strategies based on individual project plans, executes recruitment activities, selects interview sample, and manages recruitment scope, productivity, timelines, and budget.
• Establishes a transparent, trustworthy relationship with the client by identifying clients’ needs and objectives, working in a consultative manner, regularly updating them about project status, and delivering quality output, on time and on budget.
• Follows the research plan thoroughly, accurately, and thoughtfully to ensure quality research outcomes and findings; coordinates/conducts project setup, recruitment, and fielding using company processes and tools to recruit participants that adhere to study requirements.
• Assists senior staff with development of data collection instruments, including screeners, FAQs, and related recruitment communications, used to recruit panel and study participants and to ensure complete, accurate, effective, and compliant communications.
• Plans project workflow by gathering, sorting, organizing, and recording data, information, and documents.
• Uses Survey Monkey survey / researchnet, zendesk and/or Genesys platforms to implement automated study email invitations, screening, scheduling, confirmations, reminders, and other communications, as appropriate.
• Coordinates/trains call center recruitment agents to conduct in-person, telephone, and online outreach to prospective panel and study participants; contributes to growing collection of training resources.
• Conducts telephone outreach to prospective panel and study participants to screen, schedule, and confirm participation.
• Coordinates scheduling (room, links), administration (protocol, instrument, etc.) and disposition with interviewers/moderators; documents the procedures and methods used, carefully follows research protocol, and takes precautionary steps to protect integrity of participant and research data.
• Assists in confirming participants, re-screen/validate and ensuring attendance to research sessions.
• Monitors online screener performance and performs continuous pattern analysis to identify and test different methods of capturing appropriate participant profiles and improving recruitment performance.
• Utilizes survey, and outreach platforms, Excel and other tools to measure results and deliver regular status reports/data on recruitment/participation to research team and client; recommends/adjusts strategy to improve recruitment performance.
• Reports, troubleshoots, and develops strategies/recommendation for senior staff to address any challenges…