Scientific Product Manager – Single Cell, Spatial Genomics & Olink Proteomics

Role Overview

Psomagen is seeking an experienced Scientific Product Manager to own and grow our cutting-edge Multi-omics service portfolio (Single Cell, Spatial Genomics, Olink Proteomics). This is a critical on-site role at the center of Sales, Lab Operations, Bioinformatics (BI), and Clients. You will be the owner of these service offerings: defining what we sell, how it is scoped and priced, and how it is delivered, so that Sales can sell it with confidence and the lab can deliver it consistently.

The primary KPIs of this role are twofold: (1) to support Sales by providing the technical depth, product knowledge, and accurate commercial documents that help win and grow business, and (2) to align closely with the Psomagen laboratory so that every offering runs as a seamless, repeatable process across the entire business life cycle, from service design and quotation through sample intake, execution, data delivery, and customer feedback.

You will combine scientific credibility with product thinking: understanding the customer, shaping the offering, and continuously improving it.

Key Performance Indicators (KPIs)

• Contribution of technical and product support to proposal win rate, pipeline conversion, and revenue growth of the Single Cell, Spatial, and Olink portfolio.
• Quote turnaround time and quote/SOW accuracy (error and revision rate before client submission).
• Sales enablement effectiveness: adoption of product materials, training, and standard proposal templates by the sales team.
• Repeat business, follow-on projects, and account expansion driven by strong offerings and client relationships.

Lab Alignment & Seamless Business Life Cycle

• Alignment between what is sold and what the lab can deliver: completeness and quality of sales-to-lab handoffs and fewer scope changes after kickoff.
• Service performance: on-time delivery against committed turnaround times, first-pass success rate, and reduction in rework and re-runs.
• New and updated offerings launched on schedule with lab readiness, validated workflows, and trained sales staff.
• Speed and quality of issue resolution and client satisfaction (CSAT/NPS) at project close.

Key Responsibilities

• Own the service portfolio, roadmap, and portfolio profitability for Single Cell, Spatial Genomics, and Olink Proteomics, including service definitions, standard packages, deliverables, specifications, and turnaround times.
• Work with Sales, Finance, and Lab leadership to develop pricing and packaging that is competitive, profitable, and operationally realistic.
• Monitor market trends, competitor CRO offerings, and new platforms, chemistries, and applications; build business cases for new or enhanced services.

Technical Sales Support & Solution Design:

• Thoroughly understand Psomagen’s laboratory workflows and technical capabilities, and represent the lab and the product with credibility when the sales team discusses projects with clients.
• Identify clients’ complex scientific requirements and research objectives, and translate them into optimal experimental design and customized solutions built on our standard offerings.

Quote, SOW & Commercial Review:

• Collaborate closely with the sales team to ensure the discussed project scope is accurately translated into a realistic, feasible, and profitable quote.
• Conduct final inspections of quotes drafted by the sales team, including technical specifications, Statement of Work (SOW), and experimental conditions, to prevent errors and scope gaps.
• Identify recurring custom requests and quote issues and convert them into standardized offerings, templates, or pricing updates.

Lab Alignment & Life Cycle Process Ownership:

• Partner with Lab Operations and BI to…