Automotive Business Development Representative; BDC​/Internet Sales

Overview

DARCARS of Rockville is now looking for an Automotive Business Development Representative (BDC) / Internet Sales to join our team!
Not Remote Eligible

As an Internet Sales Representative, you’ll be the digital bridge between the dealership and our customers—helping customers make confident, informed decisions from the comfort of their homes.

The Internet Representative's job is to nurture our inbound prospects by guiding them through a simple needs analysis exercise using the DARCARS Approach to Sales, providing dealership and product information, answering their questions, and linking them with a responsive in-store sales manager who will then further navigate their path to purchase. As an Internet Sales Rep, you must ensure follow up and provide an exceptional experience with every interaction.

• Pull and manage leads through our CRM
• Respond promptly to inquiries via phone, text, chat, or email
• Serve as a knowledgeable first point of contact on products, services, and the DARCARS brand
• Follow communication scripts to maintain consistency and quality
• Log all customer interactions in real-time
• Build strong working relationships with dealership personnel
• Meet or exceed performance goals, including response time and conversion metrics
• Learn and train with the manufacturer to become an expert

• Valid driver's license required
• Excellent written and verbal communication skills
• To be computer savvy
• Strong attention to detail and organizational skills
• High energy, positive attitude, and a team-first mentality
• Ability to multi-task and manage leads efficiently
• Willingness to learn and grow in a fast-paced environment
• Availability to work evenings, weekends, and most holidays

• Previous experience in customer service, sales, or call center environments
• Automotive experience a plus, but not necessary – we provide full training!
• CRM experience (e.g., Drive Centric, Vin Solutions, Elead)
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives
• Internal career advancement opportunities

• In this role, you'll:
• Respond to inquiries via phone, text, chat, or email in a timely manner
• Maintain knowledge of products, services, and the DARCARS brand
• Follow instructions and perform any other duties as assigned by a supervisor
• Log all customer interactions and maintain accurate records

This job advertisement does not state or imply that these are the only duties to be performed. The employee will be required to follow any other instructions and duties as assigned by a supervisor. We are an equal opportunity employer and a drug-free workplace. Employment offers are contingent upon successfully passing background screening (including criminal background check, review of consumer and motor vehicle records, verification of SSN).

Employment is at-will and subject to dealership rules and regulations if violated.