Security Shift Supervisor

Full-Time Position Job Description

Security Shift Supervisor

Wage: $24.00/ hour

Schedule:

Monday through Friday, 8:00 AM - 4:00 PM

Conduct frequent walkthroughs of all three buildings to maintain leadership visibility, monitor officer performance, identify concerns, and ensure posts are operating properly. Supervise officers and provide day-to-day guidance, direction, and support. Ensure post orders, site procedures, uniform standards, staffing requirements, and client expectations are followed. Assist with officer lunch and rest breaks and provide post coverage when needed.

Respond to client requests when the Account Manager is unavailable. Assist with the training and development of newly assigned officers. Identify and resolve routine operational issues before they elevate. Provide post coverage as needed due to call‑offs, staffing shortages, emergencies, or other operational requirements.

Document and report significant incidents, performance issues, staffing concerns, operational challenges, and client requests to the Account Manager. Maintain open communication with the Account Manager regarding site operations and issues requiring management attention. Demonstrate initiative, flexibility, sound judgment, and a willingness to provide additional operational support when circumstances require it.

• More than two years of security experience required.
• Previous law enforcement, corrections, and/or military experience preferred.

• Functions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client site(s); acts to ensure that all post orders are followed, that established rounds are completed, and that required reports are filed; notifies proper authorities and client in emergency situations.
• Coaches and disciplines personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents coaching and disciplinary actions.
• Trains Security Officers and other company personnel; reviews post orders and other details of assignments with subordinates.
• Assists in the submission of payroll and personnel information to the company as designated.
• In conjunction with company management or designated representatives ensures adequate coverage of all posts and positions.
• Prepares, files, and submits various reports as required.
• Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities.
• Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service.
• As assigned, in accordance with applicable company policies and procedures and in compliance with state and federal laws, carries out supervisory duties that can include some or all of the following: interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and, making hiring and termination recommendations.
• May perform the duties of a Security Officer in accord with post orders and company policy.

High School Diploma or G.E.D. and 2 years of related experience, or an an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Minimum 2 years of experience in retail preferred.

• May be required to hold and continue to meet the requirements for any applicable state, county and municipal license for Security Officers.
• Knowledge of security operations with an emphasis on patrol, inspection and response services.
• Knowledge of supervisory practices and procedures.
• Ability to provide positive direction and motivate performance.
• Understanding of a variety of security and safety devices and controls.
• Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
• Ability to track and maintain schedule…