Custom Protection Officer Armed Customer Service

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Custom Protection Officer Armed Customer Service in Rockville, MD
, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. Join Allied Universal as an Armed Security Officer supporting a retail location. You will conduct routine patrols, maintain a visible presence to help deter incidents, respond to security-related concerns, and provide professional customer service and communication. This role offers the opportunity to make a meaningful impact while working with an agile, reliable, innovative team that puts people first and acts with integrity.

Position Type:
Full Time

Pay Rate: $35.00 / Hour

Job Schedule:

What You'll Do:

• Provide customer service to clients, visitors, and congregants by carrying out security-related procedures, site-specific policies, and, when appropriate, emergency response activities at a retail and public gathering location.
• Respond to incidents, disturbances, medical emergencies, and other critical situations in a calm, professional, problem-solving manner, coordinating with site contacts and public emergency services as needed.
• Conduct regular and random armed patrols of interior areas, exterior grounds, parking areas, entry points, and the surrounding perimeter to help deter unauthorized activity.
• Monitor access points and visitor activity, verify authorized entry in accordance with site procedures, and report unusual conditions or policy violations to appropriate personnel.
• Maintain required documentation, including incident reports, patrol logs, and daily activity reports, while following Allied Universal and site-specific procedures.

Minimum Requirements:

• Must possess one or more of the following:
  • Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone
  • Graduate of a Certified Public Safety Academy (military or civilian) or verified work experience in the law enforcement, adult corrections, or firefighter field
  • Bachelor’s degree in law enforcement or criminal justice related studies
  • A minimum of 8 or more years of service in any military branch
  • Associate’s degree (or 60 credits) or higher in law enforcement or criminal justice with current or prior active military service

• Possess an Armed Guard Card or License.
• Customer service experience is preferred.
• CPR certification is preferred.
• Be at least 21 years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Participate in industry-specific security training programs.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and
  
  Health Benefits:
  
  Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: