Case Manager (Shelter

Position:
Case Manager Department:
Homeless Services

Reports To:

Case Management Supervisor Employment Status:
Full-Time FLSA Status:
Exempt Work Arrangement:
On-Site Salary Range: $55,000–$65,000 annually

The Case Manager provides housing-focused case management and stabilization services to individuals experiencing homelessness. Using Housing First, trauma-informed, harm-reduction, motivational interviewing, and strengths-based approaches, the Case Manager works collaboratively with program participants to identify barriers, establish goals, access community resources, and obtain and maintain stable housing.

The Case Manager is responsible for a caseload of approximately 25 program participants and is expected to maintain consistent client engagement, timely documentation, and active coordination with internal programs, community providers, and Montgomery County's Continuum of Care and Coordinated Entry System.

This position requires flexibility, sound judgment, strong professional boundaries, and the ability to respond effectively to individuals experiencing behavioral health challenges, housing instability, trauma, and other barriers to stabilization.

• Establish professional, respectful, and collaborative relationships with program participants using strengths-based, person-centered, trauma-informed, and Housing First approaches.
• Maintain a caseload of approximately 25 program participants.
• Meet with assigned program participants at least weekly, or more frequently when clinically or programmatically appropriate.
• Conduct comprehensive and ongoing assessments of participants' housing needs, strengths, vulnerabilities, disabling conditions, behavioral health needs, history of trauma or domestic violence, income, benefits, and other barriers to stabilization.
• Work collaboratively with each participant to develop, implement, and regularly update an individualized service plan and housing plan.
• Assist participants in establishing and prioritizing realistic short- and long-term goals related to housing, income, health, employment, benefits, independent living, and overall stability.
• Monitor participant progress and adjust interventions and service plans based on changing needs, barriers, and identified goals.
• Provide immediate intervention, support, and referrals when participants present with urgent or emergency needs.
• Promote participant choice, self-determination, personal responsibility, and meaningful involvement in the case-planning process.

• Assist participants with identifying, obtaining, and maintaining safe and appropriate permanent housing.
• Help participants navigate housing applications, documentation requirements, eligibility processes, landlord communication, and other housing-related activities.
• Connect participants to appropriate community resources, including:
• Medical, dental, and behavioral health services
• Substance‑use treatment and recovery supports
• Employment and vocational services
• Social Security and public‑benefit programs
• Legal services
• Transportation resources
• Life‑skills education
• Food, clothing, and other basic‑needs assistance
• Coordinate services with community providers, landlords, government agencies, health care professionals, and other members of the participant's support network, as authorized.
• Assist participants with accessing essential appointments and services, including arranging or coordinating transportation when appropriate.
• Advocate for participants while maintaining professional boundaries and supporting their ability to independently navigate systems and resources.

• Participate consistently in Montgomery County Continuum of Care Coordinated Entry System meetings, case‑conferencing calls, trainings, and related activities.
• Complete required Coordinated Entry assessments, referrals, documentation, and follow‑up activities accurately and within established time frames.
• Participate in interdisciplinary team meetings to present cases, review participant progress, identify appropriate interventions, and coordinate services.
• Collab…