Case Manager; Shelter

Position: Case Manager

Department: Homeless Services

Reports To: Case Management Supervisor

Employment Status: Full-Time

FLSA Status: Exempt

Work Arrangement: On-Site

Salary Range: $55,000–$65,000 annually

• Establish professional, respectful, and collaborative relationships with program participants using strengths-based, person-centered, trauma-informed, and Housing First approaches.
• Maintain a caseload of approximately 25 program participants.
• Meet with assigned program participants at least weekly, or more frequently when clinically or programmatically appropriate.
• Conduct comprehensive and ongoing assessments of participants' housing needs, strengths, vulnerabilities, disabling conditions, behavioral health needs, history of trauma or domestic violence, income, benefits, and other barriers to stabilization.
• Work collaboratively with each participant to develop, implement, and regularly update an individualized service plan and housing plan.
• Assist participants in establishing and prioritizing realistic short- and long-term goals related to housing, income, health, employment, benefits, independent living, and overall stability.
• Monitor participant progress and adjust interventions and service plans based on changing needs, barriers, and identified goals.
• Provide immediate intervention, support, and referrals when participants present with urgent or emergency needs.
• Promote participant choice, self-determination, personal responsibility, and meaningful involvement in the case-planning process.

• Assist participants with identifying, obtaining, and maintaining safe and appropriate permanent housing.
• Help participants navigate housing applications, documentation requirements, eligibility processes, landlord communication, and other housing-related activities.
• Connect participants to appropriate community resources, including:
• Medical, dental, and behavioral health services
• Substance-use treatment and recovery supports
• Employment and vocational services
• Social Security and public-benefit programs
• Legal services
• Transportation resources
• Life-skills education
• Food, clothing, and other basic-needs assistance
• Coordinate services with community providers, landlords, government agencies, health care professionals, and other members of the participant's support network, as authorized.
• Assist participants with accessing essential appointments and services, including arranging or coordinating transportation when appropriate.
• Advocate for participants while maintaining professional boundaries and supporting their ability to independently navigate systems and resources.

• Participate consistently in Montgomery County Continuum of Care Coordinated Entry System meetings, case-conferencing calls, trainings, and related activities.
• Complete required Coordinated Entry assessments, referrals, documentation, and follow-up activities accurately and within established time frames.
• Participate in interdisciplinary team meetings to present cases, review participant progress, identify appropriate interventions, and coordinate services.
• Collaborate with Interfaith Works programs and departments to support continuity of care and effective service delivery.
• Participate in monthly Case Management and Vocational Services meetings, staff meetings, trainings, supervision sessions, and other organizational activities.
• Meet with the Case Management Supervisor for regular individual supervision and case consultation.

• Maintain accurate, complete, objective, and timely participant records in accordance with Interfaith Works policies, contract requirements, confidentiality standards, and applicable laws.
• Document all participant contacts, services, referrals, assessments, progress, and significant incidents in the Homeless Management Information System, or HMIS, within required time frames.
• Maintain organized electronic and physical participant files, as applicable.
• Complete required reports, assessments, service plans, housing plans, discharge summaries, incident reports, and other program documentation.
• Ensure the quality and accuracy of HMIS data and promptly correct identified documentation or data-quality concerns.
• Protect confidential participant information and follow all privacy, recordkeeping, and information-sharing requirements.

• Provide crisis intervention and…