ServiceNow Developer Job Rockville area,Maryland USA,Software Development

Partner with Product Management and business stakeholders to refine requirements and ensure clarity before development
Transform complex business requirements into robust technical specifications for software components and applications
Provide guidance considering maintainability, scalability, and compatibility with future upgrades

Platform Configuration & Development

Build and deploy AI features for both existing processes and potentially new tools
Configure and customize Service Now using best practices-balancing functionality with minimal complexity
Create and modify tables, fields, business rules, UI policies, workflows, and other platform elements
Design authentication mechanisms, roles, and permissions integrated with our Identity and Access Management platform via automated LDAP sync
Build integrations between Service Now and enterprise systems for seamless data flow and automation using existing iHub spokes or customized REST APIs

Analytics & Reporting

Design and maintain reports, work spaces, dashboards, service portals, and data visualizations
Provide end users with actionable insights into platform performance and usage

Quality Assurance & Maintenance

Conduct comprehensive testing including peer reviews and regression testing
Develop and troubleshoot Automated Test Frameworks (ATF) to maintain platform reliability
Participate in testing platform upgrades and patches to ensure business continuity
Execute timely updates including password rotations, AMI/midserver upgrades, and adaptive maintenance
Manage change activities within FINRA's JIRA instance, including risk evaluation and approvals
Orchestrate migrations between instances using update sets or application repository functionality
Create and maintain documentation for system processes, configurations, and troubleshooting procedures
Provide training to end-users and stakeholders
Investigate and resolve platform incidents with the appropriate level of urgency through systematic troubleshooting and root cause analysis (coordinate with Service Now support when needed)
Proactively identify and implement process improvements and optimizations
Adapt effectively to changing priorities in an evolving environment

What You'll Bring

Required Qualifications

Bachelor's degree in Computer Science, Computer Engineering, or equivalent practical experience
4+ years of IT/software development work experience, including at least 3 years focused on Service Now platform development
Proven experience with IRM/GRC Service Now applications
Demonstrated success designing, developing, and deploying at least 2 large-scale projects end-to-end
Practical experience following iterative and agile SDLC practices
Hands-on experience implementing Service Now integrations with other applications/platforms
Willingness to learn other SaaS products and expand technical expertise
Familiarity with AI concepts and tools
Strong communication, collaboration, and problem-solving skills with a customer service orientation

Preferred Qualifications

Service Now CSA (Certified System Administrator) or Service Now CAD (Certified Application Developer) certifications
8+ years of IT/software experience
Experience evaluating or implementing AI-powered features in enterprise applications
Experience supporting other SaaS products such as NAVEX, Regology, Icertis, or iManage
Experience with Agile collaboration tools (JIRA, Confluence, Miro)

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