ServiceNow Developer - Long Term Project - Hybrid in Rockville, MD or Tysons, VA

Role:
Service Now Developer

Duration:
Long Term Project

Work Type &

Location:

Hybrid 3 days a week in Rockville, MD or Tysons, VA

NOTE:

No sponsorship is available for this role and we require visa-independent candidates only.

Partner with Product Management and business stakeholders to refine requirements and ensure clarity before development

Duration:
Long Term Project

Work Type &

Location:

Hybrid 3 days a week in Rockville, MD or Tysons, VA

NOTE:

No sponsorship is available for this role and we require visa-independent candidates only.

Partner with Product Management and business stakeholders to refine requirements and ensure clarity before development

Transform complex business requirements into robust technical specifications for software components and applications

Provide guidance considering maintainability, scalability, and compatibility with future upgrades

Build and deploy AI features for both existing processes and potentially new tools

Configure and customize Service Now using best practices-balancing functionality with minimal complexity

Create and modify tables, fields, business rules, UI policies, workflows, and other platform elements

Design authentication mechanisms, roles, and permissions integrated with our Identity and Access Management platform via automated LDAP sync

Build integrations between Service Now and enterprise systems for seamless data flow and automation using existing iHub spokes or customized REST APIs

Design and maintain reports, work spaces, dashboards, service portals, and data visualizations

Provide end users with actionable insights into platform performance and usage

Conduct comprehensive testing including peer reviews and regression testing

Develop and troubleshoot Automated Test Frameworks (ATF) to maintain platform reliability

Participate in testing platform upgrades and patches to ensure business continuity

Execute timely updates including password rotations, AMI/midserver upgrades, and adaptive maintenance

Manage change activities within FINRA's JIRA instance, including risk evaluation and approvals

Orchestrate migrations between instances using update sets or application repository functionality

Create and maintain documentation for system processes, configurations, and troubleshooting procedures

Provide training to end-users and stakeholders

Investigate and resolve platform incidents with the appropriate level of urgency through systematic troubleshooting and root cause analysis (coordinate with Service Now support when needed)

Proactively identify and implement process improvements and optimizations

Adapt effectively to changing priorities in an evolving environment

• Bachelor's degree in Computer Science, Computer Engineering, or equivalent practical experience
• 4+ years of IT/software development work experience, including at least 3 years focused on Service Now platform development.
• Proven experience with IRM/GRC Service Now applications.
• Demonstrated success designing, developing, and deploying at least 2 large-scale projects end-to-end.
• Practical experience following iterative and agile SDLC practices.

• JavaScript proficiency and understanding of REST API concepts and integration patterns (hands-on API development experience helpful but not required).
• Willingness to learn other SaaS products and expand technical expertise.
• Familiarity with AI concepts and tools.
• Strong communication, collaboration, and problem-solving skills with a customer service orientation

• Service Now CSA (Certified System Administrator) or Service Now CAD (Certified Application Developer) certifications
• 8+ years of IT/software experience
• Hands-on API development experience
• Experience evaluating or implementing AI-powered features in enterprise applications
• Experience supporting other SaaS products such as NAVEX, Regology, Icertis, or iManage
• Experience with Agile collaboration tools (JIRA, Confluence, Miro)