Fitness Manager

Job Description

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs.

Our Clubs offer first‑class amenities, including championship golf courses, modern work spaces, handcrafted cuisine, resort‑style pools, state‑of‑the‑art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited!

The Fitness Manager is responsible for assisting with overseeing the daily operations of the fitness center, ensuring the delivery of professional, high‑quality, and safe health and fitness services to all members. As the club's functional “fitness expert,” this role is responsible for helping develop innovative fitness programs, while driving revenue from personal training, group classes, and other fitness‑related services. The Fitness Manager supports supervising staff, enhancing member engagement, and maintaining a welcoming, high‑energy environment.

• Reports to the Fitness Director
• May report to the General Manager in the absence of a Fitness Director

• Collaborate with the Sports Club Director/Fitness Director to develop and execute quarterly strategic sales plans.
• Consistently meet or exceed quarterly and annual fitness revenue goals set by the company.
• Optimize sales volume and staff performance across all fitness‑related departments; ensure proper tracking of hours, Fit Starts, and new clients on the Leader board.
• Assist with designing, implementing, and assessing fitness programs tailored to the needs and interests of members.
• Help lead and inspire the fitness team to meet or exceed budgeted sales targets.
• Support the recruitment, interviewing, and hiring process for personal fitness and Pilates trainers.
• Ensure all staff comply with corporate policies and procedures.
• Promote outstanding customer service by fostering a culture of continuous improvement through staff training, incentive programs, and ongoing education.
• Maintain a strong understanding of Invited Service Standards and ensure these are upheld through regular staff training and daily practice.
• Support the cleanliness, organization, and functionality of the fitness center, ensuring all equipment is stocked and in proper working order.
• Report any equipment maintenance or repair needs to the appropriate supervisor promptly.
• Help supervise day‑to‑day fitness operations, including member service, communication, marketing, staffing, training, staff development, and supervision.
• Adhere to Invited’s standard operating procedures and guidelines for all aspects of fitness staff management.

• Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Represent the company's management team by supporting and enforcing policies while maintaining the highest standards of ethics and integrity.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Promote and follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Support the overall efficiency of the team by collaborating and contributing to the club’s goals.

• A minimum of 2 years of experience in a fitness‑related role, such as a personal trainer, group fitness instructor, or fitness coordinator.
• A minimum of 1 year of supervisory experience in the fitness operations field.
  
  Current certifications: ACSM, NASM, ACE,…