Service Advisor

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next.

Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees.

At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group
1. More opportunity. More support. More ways to build a career that moves you forward.

Group 1 Automotive is seeking a customer-focused and detail-oriented Service Advisor to join our CJDR Rockwall team. The Service Advisor serves as the primary point of contact between customers and the service department, ensuring a seamless and positive service experience. This role is responsible for understanding customer concerns, recommending appropriate services, and maintaining strong relationships that drive satisfaction and retention.

• Greet customers promptly and professionally, assessing their vehicle service needs
• Clearly communicate recommended services, timelines, and pricing
• Open and manage repair orders in accordance with dealership and manufacturer standards
• Coordinate with technicians to ensure accurate diagnosis and timely completion of work
• Provide updates to customers regarding repair status and any additional service recommendations
• Verify completed work and ensure customer satisfaction prior to vehicle delivery
• Upsell additional services or maintenance when appropriate
• Handle customer concerns and resolve issues in a timely and professional manner
• Maintain accurate documentation and ensure compliance with dealership processes
• Support service department goals related to revenue, CSI (Customer Satisfaction Index), and efficiency

• Previous experience in an automotive service advisor or customer service role preferred
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced dealership environment
• Basic automotive knowledge or willingness to learn
• Proficiency with dealership management systems (e.g., CDK, Reynolds & Reynolds, or Workday a plus)
• Strong organizational and problem-solving abilities
• Valid driver’s license and acceptable driving record
• High school diploma or equivalent required; additional training or certifications are a plus

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.